Customer Service Export

TN Italy; Padova; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dynamic individual to join its Customer Service Department. This role involves managing customer orders from inception to delivery, ensuring satisfaction through effective coordination with internal teams. The ideal candidate will possess strong interpersonal skills and a solid educational background in linguistics or economics. With a focus on teamwork and organization, you will play a key role in maintaining high service standards. If you are passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you.

Competenze

• Experience in customer service or related roles is required.
• Strong knowledge of English and proficiency in Office tools, especially Excel.

Mansioni

• Manage orders and coordinate with Logistics for execution.
• Respond to customer queries and manage complaints effectively.

Conoscenze

Customer Service Experience

Excellent English

Knowledge of French or Spanish

Interpersonal Skills

Office Package Proficiency

Formazione

Bachelor's Degree in Linguistics

Master's Degree in Economics

Strumenti

SAP

Microsoft Excel

Descrizione del lavoro

Job Description

The resource will be placed within the Customer Service Department and will follow the customer from the issue of the order until delivery, coordinating with various internal departments to guarantee the highest level of customer satisfaction.

Main Responsibilities

1. Manage and monitor orders for the area of responsibility until their execution, with support from Logistics.
2. Respond promptly to customer questions using different channels.
3. Manage customer complaints or problems in coordination with Quality Control and Logistics.
4. Send certifications and product data sheets as requested, in coordination with the R&D Department.
5. Regularly compile and share sales statistics.

Candidate Profile

• Previous experience, even minimal, in a similar role.
• Bachelor's or Master's degree in linguistics, economics, or related fields.
• Excellent knowledge of English; knowledge of French or Spanish is preferable; knowledge of Russian is a plus.
• Excellent proficiency in the Office package, especially Excel.
• Knowledge of SAP is considered an advantage.
• Availability to make non-frequent transfers (every 3-4 years).
• Attributes: dynamism, good organization, open-mindedness, ability to work well in a team, and strong interpersonal skills to manage periods of high workload.

A fixed-term contract is offered.