Customer Service Executive (Travel Industry)

TBO.COM; Frosinone; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

TBO.COM, a leading travel tech organization, is seeking an Operation FIT Specialist to enhance its team. This role focuses on managing online reservations and customer interactions while coordinating travel needs through various channels. Ideal candidates are service-oriented, bilingual in English and Italian, and possess problem-solving skills. Opportunities to develop a career in a dynamic environment await those ready to tackle challenges in the travel industry.

Competenze

• Fluent in English and Italian, proficiency in French is a plus.
• Willingness to work night shifts and flexibility with schedules.
• Ability to work independently and as a consultant (VAT) is a plus.

Mansioni

• Operational handling of online reservations for various travel services.
• Coordinate with internal departments to meet customer needs.
• Handle complex cases and solve on-spot challenges.

Conoscenze

Communication skills

Problem-solving skills

Service orientation

Adaptability to new technologies

Efficiency in task management

Formazione

Experience working B2B with travel agents

Descrizione del lavoro

TBO.COM, an international award-winning travel tech organization, is looking for a top talent Operation FIT Specialist in the Travel Industry to join our team.

Job Description:

1. Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.
2. Coordinate offline requests with internal departments.
3. Handle bookings/cases with last-minute and on-spot challenges to solve problems.
4. Receive incoming calls to assist travel agents using the platform and manage reservations with special requests.
5. Negotiate customer needs with suppliers and individuals, making outgoing calls to find and agree on the best resolutions.
6. Handle complex cases while coordinating with multiple stakeholders, demonstrating creative thinking and results orientation.
7. Operate multiple online systems simultaneously, providing excellent service to travel agents.
8. Resolve operational and administrative cases/tasks from start to finish.

Qualifications:

• Service-oriented personality with high communication skills.
• Fluent in English and Italian.
• Independent, self-motivated, patient, and goal-oriented with problem-solving skills.
• Ability to manage multiple tasks efficiently by activating all resources.
• Experience working B2B with travel agents or industry professionals.
• Ability to adapt quickly to new technologies, products, systems, and procedures.
• Proficiency in English and French; additional languages are a plus.
• Willingness to work night shifts, evenings, and weekends.
• Ability to work as a Consultant (VAT) is a plus.