Customer Service Executive (Travel Industry)

TBO.COM; Firenze; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

TBO.COM, an award-winning travel tech organization, seeks an Operation FIT Specialist for their Italian team. The role involves handling online reservations, assisting travel agents, and resolving operational challenges. Ideal candidates are fluent in English and Italian, service-oriented, and experienced in B2B interactions. Join our dynamic environment to contribute to our travel solutions.

Competenze

• Fluent in English and Italian; proficiency in French is a plus.
• Experience in B2B with travel agents or industry professionals.
• Ability to work independently and manage multiple tasks efficiently.

Mansioni

• Handle online reservations for Hotels, Flights, and Car rentals.
• Assist travel agents via incoming calls and manage special requests.
• Resolve complicated cases through creative problem-solving.

Conoscenze

Communication

Problem Solving

Service Orientation

Adaptability

Descrizione del lavoro

TBO.COM, an international award-winning travel tech organization, is looking for a top talent Operation FIT Specialist to join our Italian team.

Responsibilities:

• Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.
• Coordinate offline requests with internal departments.
• Handle bookings and cases with last-minute and on-spot challenges to solve problems.
• Assist travel agents via incoming calls, managing reservations with special requests.
• Negotiate with customers, suppliers, and individuals to find the best resolutions through outgoing calls.
• Handle complicated cases with creative thinking, coordinating with multiple stakeholders.
• Operate multiple online systems simultaneously to provide service to travel agents.
• Resolve operational and administrative cases/tasks from start to finish.

Qualifications:

• Service-oriented personality with high communication skills, fluent in English and Italian.
• Independent, self-motivated, patient, and goal-oriented problem solver.
• Ability to manage multiple tasks efficiently, activating all resources needed.
• Experience working B2B with travel agents or industry professionals.
• Quick adaptability to new technologies, products, systems, and procedures.
• Proficiency in English and French; additional languages are a plus.
• Availability to work night shifts, evenings, and weekends.
• Experience as a VAT Consultant is a plus.