Customer Service Executive (Travel Industry)

TBO.COM; Biella; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

TBO.COM, an international travel tech leader, seeks an Operation FIT specialist to enhance their Italian team. The ideal candidate will have experience in the travel industry, with strong communication skills in English and Italian. You'll manage online reservations, coordinate requests, and solve customer queries, working efficiently and creatively in a dynamic environment. This role may include evening and weekend shifts.

Competenze

• Fluent in English and Italian, experience in the travel industry.
• Independent, self-motivated, and capable of managing multiple tasks.
• Experience with travel agents and the B2B sector.

Mansioni

• Operate online reservations for Hotels, Flights, Car rental, etc.
• Coordinate offline requests with internal departments.
• Handle challenges and negotiate solutions with suppliers.

Conoscenze

Communication

Problem Solving

Customer Service

B2B Experience

Descrizione del lavoro

TBO.COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our Italian team.

• Please apply only if you're fluent in English + Italian and have experience in the Travel Industry.
• Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.
• Coordinate offline requests with internal departments.
• Handle bookings and cases with last-minute and on-spot challenges to solve problems.
• Receive incoming calls helping travel agents using the platform and managing reservations with special requests.
• Negotiate customer needs with suppliers and individuals, using outgoing calls to find and agree on the best resolutions.
• Be a creative, results-oriented candidate with the ability to handle complicated cases while coordinating with multiple stakeholders.
• Operate multiple online systems simultaneously, providing service to travel agents.
• Responsible for solving operational and administrative cases/tasks from A-Z.

Qualifications:

• Service-oriented persona with high communication skills, fluent in English + Italian.
• Independent, self-motivated, patient, and goal-oriented with problem-solving skills.
• Ability to control and lead multiple tasks, activating all resources to efficiently resolve cases.
• Experience working B2B with travel agents/business professionals in the industry.
• Ability to adapt quickly to new technologies, products/systems, and company procedures.
• Working proficiency in English & French; additional languages are a plus.
• Willingness to work night shifts and/or evening/weekend shifts.
• Ability to work as a Consultant (VAT) is a plus.