Customer Service Executive - Flights

HBX Group; Rimini; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading technology partner in travel is looking for a Flight Customer Service Representative in Rimini, Italy. You will provide support via online channels, responding to inquiries and ensuring customer satisfaction. The ideal candidate is proficient in Spanish, English, and Italian with knowledge of GDS booking systems being a plus. This role offers a chance to work in a vibrant, multicultural environment with opportunities for growth.

Servizi

Attractive benefits package

Innovative and engaging environment

Career development opportunities

Competenze

• Proficient in written and spoken Spanish, English, and Italian.
• Experience with GDS booking systems is an advantage.

Mansioni

• Respond to customer inquiries via email, chat, and social media.
• Collaborate with departments to resolve customer issues.
• Maintain accurate records of customer interactions.

Conoscenze

Proficient in Spanish

Proficient in English

Proficient in Italian

Knowledge of GDS booking systems

Descrizione del lavoro

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide, 60,000 high-value clients such as tour operators, travel agents, and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. Our team, Team HBX Group, is the beating heart of the company, and we encourage our people to ‘move fast, dream big, and make a difference’ every day. We believe that tech + data + people truly set us apart, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca, and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Flight Customer Service Representative

The role involves providing support to customers via various online channels, ensuring high-quality service and meeting their needs. It requires working closely with the customer service team to achieve business objectives.

Responsibilities:

• Respond to customer inquiries, issues, and complaints via email, chat, and social media promptly and professionally.
• Learn procedures and standards through hands-on experience with guidance from senior team members.
• Collaborate with other departments to resolve customer issues and ensure a seamless experience.
• Develop a thorough understanding of the company's products and services to provide accurate information.
• Maintain accurate records of customer interactions and ensure customer satisfaction.
• Assist with special projects and initiatives as assigned by management.

Requirements:

• Proficient in written and spoken Spanish, English, and Italian.
• Fully office-based in Rimini.
• Knowledge of at least one GDS booking system (AMADEUS, GALILEO, or SABRE) is an advantage.

Join a company experiencing significant growth in becoming the world’s leading travel services provider. We seek individuals ready to embrace this exciting journey.

In addition to an attractive benefits package, you will have the opportunity to:

• Work within an innovative, engaging, and multicultural environment.
• Build strong relationships and friendships worldwide.
• Develop your career locally or across our global offices.