Customer Service Engineer Italy

Malvern Panalytical; Tavagnacco; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Join a forward-thinking company that unleashes the power of small things to create significant impacts. As a field service engineer, you will be responsible for the installation and maintenance of advanced analytical instruments across Italy. This role offers extensive travel opportunities, hands-on training, and a chance to work with a multicultural team of professionals. If you possess a strong background in electronics or chemistry and have a customer-focused attitude, this position provides a dynamic environment for career growth and development.

Servizi

Career growth opportunities

Dynamic work environment

Multicultural team

Safety equipment provided

Competenze

• Experience working on customer sites; field service experience preferred.
• Excellent communication skills with customers and internal teams.

Mansioni

• Responsible for on-site installations, maintenance, and repair of instruments.
• Provides operational training to customers and remote support.

Conoscenze

Electronics

Chemistry

Communication Skills

Problem-Solving Skills

Customer Focus

Formazione

Qualifications in Electronics or Chemistry

Strumenti

X-Ray Scientific Instrumentation

Descrizione del lavoro

We unleash the power of very small things to make big things happen. Join our team.

Purpose of Job

Responsible for on-site installations, commissioning, routine maintenance, repair, verification, and calibration of Malvern Panalytical Instrument product line in Italy. Provides pre- and post-sales support for the Italy managed territory.

Reporting Line

• Line Manager: Italy Service Manager

About The Role

• Works independently in diagnosing and solving customer instrument problems accurately.
• Provides operational training to customers, typically at installation points, ensuring effective and safe operation of Malvern Panalytical Instrumentation.
• Responsible for meeting customer expectations for service.
• Prepares and submits work documentation promptly, including Work Orders.
• Gives feedback on product quality and design issues; collaborates with sales and promotes Malvern Panalytical products and services.
• Completes training and maintains knowledge of the product portfolio, utilizing all available resources including databases.
• Follows safety and laboratory practices of Malvern Panalytical and customer sites.
• Manages company assets such as spare parts, company car, tools, literature, software, and computers.
• Provides remote PC and telephone support to customers.
• Travels extensively within Italy, including overnight stays, to service instrumentation.
• Supports helpdesk and training activities as needed.

Impact

• Customer and staff satisfaction.
• Professional image of the company.
• Sales growth and profitability.
• Departmental efficiency.
• Achievement of Italy’s after-sales order targets.
• Repeat business.

Accountability

Works independently to meet goals, with regular review sessions with managers and mentors.

Environment and Hours

Extensive travel across Italy; overnight stays may be required. Equipment such as safety shoes and lab coats are provided. Contractual hours are 40 per week; role is exempt from flexi-time, with unpaid overtime. Occasional international travel for training and support.

Qualifications and Skills

• Qualifications in Electronics, Chemistry, or equivalent.
• Experience working on customer sites; field service experience preferred but not essential.
• Experience with X-Ray scientific instrumentation is an advantage.
• Valid full Italian driving license.
• Excellent communication skills, both verbal and written, with customers and internal teams.
• Organizational and problem-solving skills.
• Customer-focused attitude and commercial awareness.
• Flexible and adaptable.

Core Competencies

• Customer Focus
• Decision Quality
• Drives Results
• Effective Communication
• Self-Development
• Collaboration

Why Join Us

• Fast learning in a dynamic, interdisciplinary environment.
• Varied work with opportunities for career growth and development.
• Multicultural team of talented professionals.

About Malvern Panalytical

We are a leader in analytical instruments, serving research, industry, and academia worldwide. Our technologies analyze materials’ chemical, physical, and structural properties, enabling discovery and innovation. Part of Spectris plc, we are committed to diversity and inclusion, welcoming applications from all backgrounds.