Customer Service Engineer

KLA; Monza; In loco; EUR 42.200 - 61.866; Tempo pieno

Descrizione del lavoro

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The role services PCB territory customers, ensuring KLA systems perform reliably and customers stay satisfied. It reports to the Regional Service Manager and requires travel and strong problem-solving skills.

Candidates should have deep knowledge of pneumatic, vacuum, electronic, and computer systems, plus Windows and Linux familiarity. Travel up to 4 days per week may be necessary.

Competenze

• Doctorate with 0 years related work experience; Master’s with 3 years; Bachelor’s with 5 years.

Mansioni

• Provide service support to customers encompassing system commissioning, system breakdown repairs, and preventative maintenance support.
• Generate a close working relationship with the customers to enable the company to sell its product portfolio.
• Timely completion of all field reports.
• Represent KLA Company culture and values in a respectable manner.
• Travel required by driving and flying as needed to support all services.

Conoscenze

Pneumatic troubleshooting

Vacuum systems

Electronic (AC/DC) issues

Windows OS (WinNT/XP/7/10)

Linux

MS Office

Customer interfacing

Travel readiness

Communication skills

Formazione

Doctorate (Academic) Degree

Master’s Degree

Bachelor’s Degree

Strumenti

MS Office

Descrizione del lavoro

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description / Preferred Qualifications

Primary Function:

Responsible to provide world class support services to KLA PCB Territory customers, ensuring all KLA systems perform properly, enabling high customer satisfaction and perception of the value of services received. Reports directly to the assigned Regional Service Manager.

Skill Requirements:

• Demonstrated ability to troubleshoot and diagnose Pneumatic, Vacuum, Electronic (AC and DC), and Computer issues to the component level.
• Must have working knowledge of WinNT, WinXP, Win7 & 10, Linux as well as MS Office products.
• Excellent communication and customer interfacing skills.
• Good organizational skills.
• An adaptable approach to working hours, locations, and conditions.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended period, often in difficult conditions.
• A systematic and logical approach to problem solving.
• Must be able to travel extensively (up to 4 days a week or more per month) to support the customer base as required.
• Monday to Friday, but availability on weekend support when needed for outstanding cases.

Principal Duties/Responsibilities:

• Provide service support to customers encompassing system commissioning, system breakdown repairs, and preventative maintenance support.
• Generate a close working relationship with the customers to enable the company to sell its product portfolio.
• Timely completion of all field reports.
• Represent KLA Company culture and values in a respectable manner.
• Travel required by driving and flying as needed to support all services.

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master’s Level Degree and related work experience of 3 years; Bachelor’s Level Degree and related work experience of 5 years

Compensation

Base Pay Range: EUR 42.200,00 - EUR 61.866,67 Annually

Benefits

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

Equal Opportunity Employer

KLA is proud to be an equal opportunity employer.

Job Posting Notice

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.