Customer Service Engineer

Jobbit; Grottammare; In loco; EUR 35.000 - 40.000; Tempo pieno

Descrizione del lavoro

Un'azienda specializzata nella selezione del personale cerca un Customer Service Engineer per un'occupazione a tempo indeterminato. Il candidato ideale avrà una laurea in ingegneria e sarà responsabile della gestione dei contatti con i clienti, della risoluzione di problemi e della collaborazione con i team interni per ottimizzare i processi aziendali. La sede di lavoro è a Grottammare, offrendo un contratto conforme al CCNL del settore metalmeccanico, con uno stipendio annuale lordo tra 35.000€ e 40.000€.

Competenze

• Laurea magistrale in ingegneria o esperienza equivalente è obbligatoria.
• Conoscenza fluente dell'inglese è necessaria.
• Esperienza con distributori e partner di canale in un contesto globale.

Mansioni

• Gestire i processi tecnici e amministrativi come le offerte di vendita e la preparazione della documentazione.
• Migliorare il livello di servizio fornito ai clienti e garantire la loro soddisfazione.
• Collaborare con vari team interni per un'operazione efficiente.

Conoscenze

Orientamento al cliente

Capacità di problem solving

Indipendenza

Motivazione personale

Formazione

Laurea Magistrale in Ingegneria o esperienza equivalente

Strumenti

ERP

CRM

Descrizione del lavoro

Humangest S.p.A.

Humangest, a company specialized in personnel Recruitment and Selection, is looking on behalf of a client operating in the industrial sector for a Customer Service Engineer.

Job Description

The selected candidate will be part of the Customer Service Department and will report to the Department Manager. Their main technical and commercial responsibilities will include:

• Managing various technical administrative processes such as sales quotations, preparation of tender documentation, handling non-conformities, complaints, and technical requests.
• Improving the level of service provided to customers and ensuring customer satisfaction.
• Building and maintaining strong relationships with key customers and stakeholders.
• Collaborating with various internal teams, including sales, production, and logistics, to ensure smooth and efficient operations.
• Attending customer and internal meetings to facilitate communication and collaboration.
• Acting as the main point of contact for customers and external sales staff.
  
  

Requirements

• Master's degree in Engineering or equivalent experience
• Fluent English is mandatory
• Experience working with distributors and channel partners in a global or multicultural environment
• Good knowledge of ERP, CRM, and other related tools
• Familiarity with manufacturing processes and supply chain management
• Strong customer and market orientation, excellent problem-solving skills, solution-focused approach, result-driven, disciplined, tenacious, and self-motivated. Able to work independently and in a team. Excellent interpersonal skills and ability to build customer relationships.
  
  

We Offer

Permanent direct employment contract - National Collective Labour Agreement (CCNL) for Metalworking Industry - Gross annual salary between €35,000 and €40,000, including a welfare and benefits package.

Workplace: Grottammare (AP), Italy

SGB Humangest is an equal opportunity employer and is committed to diversity and inclusion in the workplace. Every company within the Group rejects all forms of discrimination at any stage of employment access and work, based on race, color, gender, religion, sexual orientation, nationality, disability, or other protected personal characteristics, as defined by national laws.

Settore: Industrie altre

Ruolo: Customer Service

Gestisce altre persone: No

Tipo di occupazione: Contratto a tempo indeterminato