CUSTOMER SERVICE COORDINATOR

JR Italy; Monza; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Customer Service Coordinator to lead its customer service team. This role involves achieving revenue targets, ensuring service excellence, and maintaining strong client relationships. The ideal candidate will have extensive experience in customer service within complex production environments and will be fluent in multiple languages. Join a dynamic team where your skills in communication and organization will make a significant impact on customer satisfaction and operational success. This is a fantastic opportunity to contribute to a forward-thinking company that values teamwork and innovation.

Competenze

• 5+ years of experience in a customer service role within complex environments.
• Fluency in English, French, and/or German is required.

Mansioni

• Coordinate and supervise the customer service team to ensure high service levels.
• Achieve monthly revenue and order targets while managing customer orders.

Conoscenze

Communication Skills

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Teamwork

Stress Tolerance

Motivation

Formazione

High School Diploma

Degree in Languages

Strumenti

MS Office

CRM Software

Business Intelligence Tools

Descrizione del lavoro

Customer Service Coordinator, Monza-Brianza

Location: Monza-Brianza, Italy

Responsibilities

The Customer Service Coordinator will be part of Cappellini's Commercial Department and will be responsible for the customer service team. They will report directly to the CEO of Cappellini.

Main Activities

The key activities involved include, but are not limited to:

• Achieving monthly revenue and order targets;
• Ensuring the highest level of service in terms of accuracy and punctuality related to:
• Order processing;
• Responding to customer calls and emails;
• Collaborating with the CEO and sales force to ensure customer satisfaction;
• Maintaining close relationships with the operations function to manage technical issues raised by customers;
• Communicating with markets about products, phase in and phase out, delivery times, services, and customer promotions;
• Coordinating and supervising the customer service team, keeping them informed about all management aspects (e.g., new products, technical aspects of the collection, IT tools like CRM, BI, Excel, etc.);
• Maintaining a positive and trusting relationship between the company and its clients;
• Managing customer orders in assigned geographic areas from quotation to shipment.

Education and Work Experience

• High school diploma or degree in Languages (similar academic backgrounds will be considered);
• At least 5 years of experience in a similar role within complex production environments;
• Experience in international markets;
• Fluent in English, French and/or German;
• Excellent knowledge of MS Office;
• Strong communication skills and technical knowledge to interact effectively with clients and company structures at various levels.

Skills and Abilities

• Good written and oral communication;
• Strong interpersonal skills;
• Excellent relational and organizational skills;
• Teamwork attitude;
• Problem-solving skills;
• Stress tolerance;
• High motivation for the role.

Workplace: Lentate sul Seveso (MB).

Our company is an equal opportunity employer.

Interested candidates can send their CV with authorization under EU Regulation 2016/679 (GDPR).