Customer Service Coordinator

LuisaViaRoma; Firenze; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Una rinomata piattaforma di e-commerce di lusso cerca un Coordinatore del Servizio Clienti per supportare la gestione quotidiana del team. Il candidato ideale avrà una solida esperienza nella gestione delle comunicazioni con i clienti e nel mentoring. Questa posizione offre un ambiente di lavoro equilibrato e diverse opportunità di crescita all'interno della squadra.

Servizi

Equilibrio tra vita e lavoro

Rotazione lavorativa

Sconti per i dipendenti

Competenze

• Fluente in italiano e inglese (livello C2); altre lingue sono un plus.
• Almeno 3 anni di esperienza come Coordinatore del Servizio Clienti.
• Capacità di gestire periodi di picco e dare priorità ai compiti.

Mansioni

• Gestire le comunicazioni con i clienti e assistere il team nella risoluzione dei problemi.
• Supportare il Manager del Servizio Clienti nella gestione delle attività quotidiane.
• Mentorare i nuovi membri del team.

Conoscenze

Leadership

Proattività

Comunicazione

Problem-solving

Attenzione ai dettagli

Descrizione del lavoro

Luisa Via Roma is a leading global luxury goods e-commerce platform with over 20 years of online presence, serving more than 1 million users from over 200 countries. Our team is international, comprising over 300 professionals from 20 different countries. As a forward-looking company, we aim to offer innovative services through our website and app, and we are committed to giving back to the community and the planet. We support charities and causes through LVRSustainable, our dedicated section for sustainability, promoting conscious fashion and collaborations with non-profits, organizations, and brands to benefit social and low-impact initiatives.

Customer Service Coordinator

We are seeking a Customer Service Coordinator to join our Customer Service team. The Coordinator will support the Customer Service Manager in managing the team and daily activities.

1. Managing communications with customers and assisting the team in resolving issues.
2. Operational management of the back office.
3. Supporting the Customer Service Manager.
4. Managing relationships with external/internal warehouses and suppliers as part of the daily workflow.
5. Mentoring new team members.
6. GDPR compliance management.

Requirements

1. Fluent spoken and written Italian and English (C2 level); additional languages are a plus.
2. At least 3 years of experience as a Customer Service Coordinator.
3. Strong leadership, proactivity, and excellent communication skills.
4. Ability to manage peak periods and prioritize tasks.
5. Capacity to multitask and work efficiently in a fast-paced environment.
6. Attention to detail and problem-solving skills.

This is a full-time position with a standard commercial contract. The work week is Monday to Friday, from 9 a.m. to 5:30 p.m. We offer a healthy work-life balance, job rotation, conventions, and employee discounts in Florence.