Customer Service - Categoria Protetta

JR Italy; Pavia; In loco; EUR 37.000 - 43.000; Tempo pieno

Descrizione del lavoro

Un'importante azienda nel settore dell'occhialeria di lusso cerca un Customer Service con conoscenza dell'inglese in categoria protetta. Il candidato gestirà gli ordini e assisterà i clienti, lavorando a stretto contatto con il team vendite. Offriamo un contratto diretto e un salario competitivo fino a €37,000, oltre a ticket pasto.

Servizi

Ticket pasto di €7

Competenze

• Almeno 12 mesi di esperienza nel customer service o back-office vendite.
• Buone competenze informatiche, in particolare in Excel.
• Preferibile esperienza in contesti internazionali.

Mansioni

• Gestire il flusso di cassa del portafoglio clienti assegnato.
• Elaborare ordini e gestire i flussi di consegna.
• Gestire i reclami dei clienti riguardo difetti di prodotto e errori di consegna.

Conoscenze

Ottime capacità interpersonali

Attitudine orientata al cliente

Comunicazione efficace

Proattività

Formazione

Diploma o Laurea

Strumenti

Excel

SAP

Descrizione del lavoro

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CUSTOMER SERVICE CATEGORIA PROTETTA, Pavia

Client: Gi Group

Location:

Job Category: Other

EU work permit required: Yes

Job Reference:

495640337925432934433713

Job Views:

5

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Grafton Office is a dedicated team focused on valuing candidates' experiences, skills, and potential in areas such as accounting, sales, marketing, HR, legal, purchasing, and office management.

We are passionate professionals committed to guiding our candidates towards roles and companies aligned with their skills and expectations.

For an important client, we are seeking:

CUSTOMER SERVICE WITH ENGLISH, PROTECTED CATEGORY

The context and role:

The candidate will join a leading company specializing in designing, manufacturing, and selling luxury and high-end eyewear in the luxury and sport & lifestyle segments.

Within the Milan customer service team and reporting directly to the Sales Support Manager Italy, the candidate will be responsible for managing the cash flow of the assigned client portfolio efficiently and accurately for the Italian market, collaborating with the sales team to ensure excellent customer service and adherence to sales policies.

Specific responsibilities include:

• Order processing: from entry into the management system, managing delivery flows by coordinating with planning, logistics, the client, and acting as the first contact for questions/issues, monitoring open orders, creating item request files, and processing orders.
• Handling customer complaints related to product defects, delivery errors, damages during shipment, or losses.
• Preparing reports related to sales and clients.
• Implementing and improving procedures, processes, and systems related to customer service.
• Participating in sales-related activities and projects.

Requirements:

• Diploma or Degree
• At least 12 months of experience in customer service or back-office sales, preferably in structured, international environments.
• Good computer skills, especially in Excel; knowledge of SAP is a plus.
• Excellent interpersonal skills, customer-oriented attitude, effective communication, and proactivity.

Location and Working Hours:

Milan, Palestro/Montenapoleone area. Full-time, Monday to Friday, with the possibility of remote work one day per week.

Contract Offer:

Direct employment with a salary up to €37,000 + €7 tickets.

Additional info:

This opportunity is exclusively for protected category candidates under Law 68/99, Art. 1.

If you believe you have the skills and attitude for this role, please send your application!

Grafton Office is a division of Gi Group Spa authorized by the Ministry of Labour and Social Policies (Aut. Min. 26/11/2004 PROT. 1101 - SG).

The offer complies with Legislative Decree no. 198/2006 and subsequent amendments, as well as Legislative Decrees no. 215 and 216 of 2003 concerning equal treatment.

Candidates are encouraged to read the privacy policy at www.gigroup.it/privacy-candidati