Customer Service - Categoria Protetta

JR Italy; Milano; In loco; EUR 29.000 - 43.000; Tempo pieno

Descrizione del lavoro

Un leader dans le design et la fabrication de lunettes de luxe recherche un professionnel du service client. Le candidat gérera un portefeuille de clients, assurant le traitement des commandes et la satisfaction client. Un bon diplôme, une expérience en entreprise internationale, et de bonnes compétences en Excel et SAP sont requis. Le poste est basé à Milan avec la possibilité de télétravail.

Servizi

Rémunération attractive avec tickets restaurant

Possibilité de travail à distance un jour par semaine

Competenze

• Expérience de 12 mois en service client ou ventes back-office.
• Bonnes compétences en informatique requises, en particulier sur Excel.
• Connaissance de SAP est un plus.

Mansioni

• Traitement des commandes et gestion des flux de livraison.
• Gestion des plaintes clients concernant les produits et les livraisons.
• Préparation des rapports de vente et des clients.

Conoscenze

Compétences informatiques

Communication interpersonnelle

Orientation client

Proactivité

Formazione

Diplôme ou Licence

Strumenti

Excel

SAP

Descrizione del lavoro

Client: Gi Group

Location: Milano

Job Category: Other

EU work permit required: Yes

Job Reference: 495640337925432934433710

Job Views: 5

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Grafton Office, specializing in Office and Diversity Talent, is a dedicated team focused on enhancing the experiences, skills, and potential of candidates in fields such as Accounting, Sales, Marketing, HR, Legal, Purchasing, and Office Management. We are passionate professionals committed to guiding our candidates towards roles and companies aligned with their skills and expectations.

We are seeking for an important client:

Customer Service with Italian and Protected Category

The role and context:

The selected candidate will join a leading company in designing, manufacturing, and marketing luxury and high-end eyewear in the Luxury and Sport & Lifestyle segments. Reporting to the Sales Support Manager Italy, the role involves managing cash flow for the assigned client portfolio, collaborating with the sales team to ensure excellent customer service, and adhering to sales policies.

Responsibilities include:

• Order processing: entry into the system, managing delivery flows, coordinating with logistics, clients, and planning, monitoring open orders, and ensuring timely execution.
• Handling customer complaints related to product defects, delivery errors, damages, or losses.
• Preparing sales and client reports.
• Implementing and improving customer service procedures, processes, and systems.
• Participating in sales-related activities and projects.

Requirements:

• Diploma or Degree
• At least 12 months experience in customer service or back office sales, preferably in structured international companies.
• Good computer skills, especially in Excel; knowledge of SAP is a plus.
• Excellent interpersonal skills, customer-oriented, proactive communication.

Location and hours:

Milan, Palestro/Montenapoleone area. Full-time, Monday to Friday, with remote work possibility one day per week.

Contract offer:

Direct hiring, RAL up to 37K + tickets.

Additional info:

The position is exclusively for protected categories under Law 68/99, Art. 1.

If you believe you have the skills and attitude for this role, apply now!

Grafton Office is a specialized branch of Gi Group Spa, authorized by the Ministry of Labor.

The offer is aimed at candidates respecting legislative standards on equal treatment and privacy regulations.

For privacy info, visit: www.gigroup.it/privacy-candidati