Customer Service & Back Office Advocates

The Level Group; Milano; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A dynamic customer service company in Milan is looking for Customer Service & Back Office Advocates. The role involves delivering multichannel customer support, liaising with partners, and assisting in logistics. Candidates must have at least 1 year of experience and be proficient in both Italian and English. Excellent communication and time management skills are essential for success in this fast-paced environment. The position offers full-time engagement with great benefits.

Servizi

Monthly lunch tickets

Company laptop

Discounts to owned brands and partners

Learning & Development Programs

Competenze

• Minimum 1 year of working experience in customer service or similar roles.
• Excellent communication skills in Italian and English.
• Ability to thrive in a fast-paced environment.

Mansioni

• Deliver multichannel customer support.
• Liaise with brand partners and internal teams.
• Assist in logistics and order fulfillment processes.

Conoscenze

Customer assistance

Excellent communication in Italian and English

Proficiency in Microsoft Office

Time management

Strumenti

Zendesk

Salesforce

Descrizione del lavoro

Overview

Customer Service & Back Office Advocates at The Level Group. We are seeking professionals with a passion for digital and a strong attitude for problem solving and optimization to join our Customer Happiness Center team. Location: Milan, Lombardy, Italy.

What you’ll do

• Deliver multichannel customer support by addressing customer inquiries and taking full ownership of the corresponding back-office processes.
• Liaise with brand partners, end customers, and suppliers, while coordinating effectively with internal teams across the company.
• Assist in overseeing logistics and order fulfillment processes.
• Share valuable insights with the team to enhance policies and procedures, aiming to improve process efficiency and effectiveness.
• Assist the team with reporting and KPIs monitoring activities for continuous improvement.

What we’re looking for

• Minimum 1 year of working experience in the same or in a similar role.
• Passion for customer assistance and customer care activities.
• Excellent communication skills both oral and written in Italian and English, knowledge of other languages is a plus.
• Proficiency in Microsoft Office (especially Excel, Word, PowerPoint, and OneDrive) and Google Workspace.
• Excellent time management and proactivity skills.
• Ability to learn and thrive in a challenging, fast-paced and dynamic working environment.
• Motivated, enthusiastic and focused on achieving great results.
• Comfort working in cross-functional teams and with remote collaboration tools.
• Knowledge of Zendesk, Salesforce and Kibo is a plus.

What we offer

• Benefits : monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers.
• Learning & Development Programs : continuous learning experience with TLG University and other projects.
• Be part of the young (31 on avg.) and international (30+ nationalities) #TLGpeople group and work in a dynamic and fast-moving environment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Software Development
• Retail Apparel and Fashion