Customer Service Associate

TN Italy; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a dedicated Customer Service Associate to join their dynamic team in Italy. This role is pivotal in ensuring customer satisfaction by managing pre-sales and post-sales functions. You will be the primary point of contact for clients, handling everything from order processing to technical queries. The company values integrity and teamwork, offering a supportive environment where you can thrive. With a competitive salary and a range of benefits, this is an excellent opportunity for those looking to grow in a collaborative and innovative setting.

Servizi

Competitive salary package

Performance-based bonus plans

Health and wellness incentives

Employee stock purchase program

Community outreach and charity events

Employee resource groups

Competenze

• 2-3 years of experience in B2B customer service.
• Excellent communication skills in Italian and English.

Mansioni

• Serve as the primary contact for customers in Italy.
• Process orders and customer returns using SAP.
• Create and update pricing spreadsheets in Excel.

Conoscenze

Customer Service Experience

Interpersonal Skills

SAP Proficiency

E-commerce Platforms

Excel Proficiency

Attention to Detail

Bilingual (Italian and English)

Formazione

Bachelor's Degree in Business Administration

Strumenti

SAP

Microsoft Excel

Microsoft Word

Descrizione del lavoro

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

An opportunity has arisen for a permanent Customer Service Associate within the AD&M team based in Italy. The purpose of this role is to interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

Responsibilities:

1. Be the primary interface on a day-to-day basis with direct account responsibility for accounts in Italy.
2. Carry out contract review on orders/schedules and process in SAP system.
3. Collaborate on specific customer portals.
4. Progress / expedite orders as requested.
5. Process customer returns.
6. Investigate credit and debit requests and queries to issue credit/debit as necessary.
7. Have regular reviews with your account base to discuss OTD, backlog, and support issues.
8. Review, action, and issue all relevant order-related reports.
9. Answer technical queries from customers using intranet technical references and offer alternatives using available resources.
10. Use Excel extensively to create and update pricing spreadsheets.
11. Proactively follow up on quotes.

Requirements:

1. 2-3 years of experience in a comparable industrial Customer Service environment (B2B).
2. Bachelor's degree in Business Administration or similar.
3. Excellent Italian and English language skills.
4. Excellent interpersonal skills.
5. Experience with SAP and E-commerce platforms.
6. Excellent telephone manner.
7. Ability to communicate effectively with customers and colleagues at all levels.
8. Organized and methodical work approach with attention to detail.
9. Ability to work under pressure and meet tight deadlines.
10. Proficient in Excel and Word.
11. Ideally, possess sound product knowledge of harness components.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

What TE Connectivity Offers:

We offer a comprehensive benefits package that can be tailored to individual needs, emphasizing employee well-being:

• Competitive salary package
• Performance-based bonus plans
• Health and wellness incentives
• Employee stock purchase program
• Community outreach and charity events
• Employee resource groups

Benefits may vary by location and are supported by TE or external providers.