Customer Service Assistant

Del Monte Italy Srl; Assago; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading company in the food sector is seeking a customer service specialist in Assago. You will handle customer inquiries, manage order entries, and coordinate financial matters while ensuring smooth product delivery. The ideal candidate holds a degree in Economics or Business Management and has experience in customer service within an international company. You should possess strong problem-solving skills, numerical proficiency, and teamwork abilities.

Servizi

Meal vouchers

Competenze

• 1-2 years of experience in an international company, preferably in customer service.
• Sensitivity to finance and fiscal matters (VAT, Inventory).
• Fluent in English, with good email management skills.

Mansioni

• Answering customer inquiries regarding orders and delivery.
• Tracking products through the supply chain for delivery.
• Coordinating payments with Regional Treasury and Credit Control.

Conoscenze

Dynamic and proactive approach

Problem-solving skills

Numerical proficiency

Analytical capacity

Strong teamwork abilities

Formazione

Degree in Economics or Business Management

High school diploma in Economics

Strumenti

Excel

Accounting software / ERP

Descrizione del lavoro

• Key Responsibilities
• Answering customer inquiries regarding orders, delivery, and invoicing status
• Entering sales orders into the ERP system, gathering daily weight confirmations from Retailers, and finalizing orders (per invoice)
• Tracking products through the supply chain to ensure delivery at their destination
• Monitoring inventory in third-party warehouses
• Coordinating payments with Regional Treasury and Credit Control Office
• Supporting monthly stock reconciliation
• Processing quality claims

• Skills
• Dynamic and proactive approach
• Autonomous and flexible
• Problem-solving and stress management skills
• Strong teamworking abilities
• Numerical proficiency
• Analytical and follow-up capacity
• Fluent in English

Qualifications / Experience :

• Degree in Economics or Business Management, or High school diploma in Economics
• 1-2 years of experience in an international company, preferably in the food sector, with customer service experience
• Sensitivity to finance and fiscal matters (VAT, Inventory)
• Knowledge of Excel, Word, email management, and accounting software / ERP

Type of employment : Full-time, Permanent

• Benefits: Meal vouchers

Availability :

• Monday to Friday

Experience :

• Customer service experience: 1 year (preferred)

Language :

• English (preferred)