Customer Service Agent

MSX International; Roma; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

MSX International is seeking a Customer Care Specialist in Rome to manage customer inquiries and enhance satisfaction in collaboration with a leading automotive manufacturer's sales network. The role involves direct customer support, needs analysis, and team cooperation to resolve complex issues, offering substantial opportunities for professional growth.

Competenze

• At least six months' experience in selling insurance policies.
• Strong relational and organizational attitudes for effective customer relationships.
• Fluency in Italian and English.

Mansioni

• Provide front line support for customers and manage all requests.
• Collect and analyze customer needs for continuous improvement.
• Manage communication with internal teams for problem resolution.

Conoscenze

Verbal and written communication

Interpersonal skills

Organizational skills

Teamwork

Computer literacy

Analytical skills

Formazione

High School Diploma or Bachelor's degree in Economics

Strumenti

MS Office

Excel

Descrizione del lavoro

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Company Description

About MSXI:

MSX International Group Is The Leading Global Provider Of Outsourced Business Solutions For The Automotive Industry. MSXI’s Deep Industry Expertise Combined With Advanced Data Analytics And Custom Software Solutions Improve The Performance Of Automotive Dealership Networks By Increasing Revenue, Reducing Cost, And Enhancing Customer Satisfaction. With Over 6,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry-leading Expertise That Spans

• Warranty & Technical
• Parts & Service
• Retail Performance Management
• Customer Engagement
• Fleet & Mobility
  
  

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit https://careers.msxi.com

Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice – please apply now.

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.

Only selected candidates will receive a direct response.

Job Description

Who we are looking for:

We are recruiting, on behalf of a leading company in financial services related to the purchase of vehicles, a resource who will be responsible for customer care services in support of the sales network of a leading automotive manufacturer, our client.

The team member we are recruiting will be responsible for managing customers in order to:

• Process service requests, ensure problem resolution, and contribute to the improvement of the customer satisfaction index
• Handle inquiries from the sales network regarding credit analysis and evaluation and processing of financing files.
  
  

Duties And Responsibilities

• Provide front line support for customers, managing requests and providing helpful information about existing loan agreement, to ensure that customers are satisfied.
• Collect and analyze customer needs with a view to continuous improvement of the offered service.
• Manage relations with all internal structures for the resolution of complex problems.
• Manage all the sales network’s requests on document clarification and integration
  
  

Requirements

• At least six months' experience in selling insurance policies
• High School Diploma or bachelor’s degree in Economics.
• Strong relational and organizational attitudes for an effective relationship with customers.
• Teamwork.
• Accuracy and compliance.
• Initiative and independence.
• Excellent verbal and written communication skills.
• Interpersonal skills.
• High level of computer literacy, especially MS Office.
• Language’s skills: Italian, English.
• Knowledge of Excel
  
  

Working Pattern

Rome

Possibility smart working

What We Offer

We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Information Services

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