Customer Service Agent

The Flex; Milano; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading provider of accommodation solutions in Milan is seeking a Guest Assistant to enhance guest experiences through effective communication and problem-solving. Responsibilities include managing bookings, resolving issues, and ensuring smooth check-ins. Ideal candidates will have a background in customer service and strong communication abilities. The role offers a competitive salary and opportunities for career growth.

Servizi

Competitive salary

Career growth opportunities

Training and development programs

Discounts on properties

Competenze

• Proven experience in customer service, hospitality, or a similar role.
• Exceptional verbal and written communication skills in English.
• Strong problem-solving skills with a calm demeanor.

Mansioni

• Assist guests with bookings, ensuring satisfaction.
• Handle guest complaints and provide solutions.
• Coordinate smooth check-ins and check-outs.
• Provide local information and recommendations.
• Maintain accurate records of guest interactions.

Conoscenze

Customer service experience

Communication skills

Problem-solving skills

Teamwork

Familiarity with CRM software

Strumenti

Microsoft Office

Google Workspace

Descrizione del lavoro

About Flex Living

Flex Living is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. We aim to redefine the way people find, rent, and enjoy their living spaces with simplicity and comfort at the core.

• Position Overview
• Key Responsibilities
• Reservations Management
• Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction.
• Problem Resolution
• Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience.
• Check-In & Check-Out
• Coordinate smooth check-ins and check-outs, including key handovers and property orientations.
• Knowledge Sharing
• Provide guests with local information, recommendations, and support to make their stay enjoyable.
• Record Keeping
• Maintain accurate records of guest interactions, feedback, and requests in the company’s CRM system.
• Collaboration
• Work closely with housekeeping, maintenance, and other teams to address guest needs and ensure operational excellence.
• Flex Living Ambassador
• Uphold the brand’s values by delivering a seamless and personalized experience for all guests.
• Requirements
• Proven experience in customer service, hospitality, or a similar role.
• Exceptional verbal and written communication skills in English (additional languages are a plus).
• Strong problem-solving skills with a calm and positive demeanor.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with CRM software and basic office tools (e.g., Microsoft Office, Google Workspace).
• Flexibility to work shifts, weekends, and holidays as required.
• Passion for delivering exceptional guest experiences.
• What We Offer
• Competitive salary and benefits package.
• Opportunities for career growth within a fast-evolving company.
• Training and professional development programs.
• A positive and collaborative work environment.
• Discounts on Flex Living properties for personal use.

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