Customer Service Agent

LV11 Electrolux Latvia Ltd.; Firenze; In loco; EUR 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

Join a leading global appliance company as a key player in the Customer Service team. You will support customers throughout the order-to-delivery process, enhancing service quality through continuous improvement and collaboration with various teams. The ideal candidate has relevant B2B experience, is fluent in Italian and English, and possesses strong analytical skills.

Competenze

• Relevant experience in B2B Customer Service.
• Fluent in Italian and English.
• Experience with Business Intelligence tools is a plus.

Mansioni

• Monitor order status in SAP.
• Manage customer returns and interactions.
• Support process digitisation through advanced technology.

Conoscenze

Customer-focused mindset

Strong digital skills

Analytical skills

Problem solving attitude

Excellent communication skills

Strumenti

SAP

Power BI

Excel

Descrizione del lavoro

time left to apply End Date : August 31, 2025 (30+ days left to apply)

job requisition id JR71324

Permanent

Job Description

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About the role :

As part of our Customer Service team in Italy, you will play a key role in supporting our customers and ensuring a seamless experience across the entire order-to-delivery process. You will collaborate closely not only with our clients but also with cross-functional teams including Supply Chain, Logistics, Product Lines, and Credit.

You will work in a constantly evolving and increasingly automated environment, focused on enhancing the quality of service through qualitative analysis, process optimization, and system automation.

Your contributions to continuous improvement will be highly valued, and you may also have the opportunity to collaborate with the wider Commercial Area (Italy, France, and Iberia).

You will report to the Customer Service Manager Italy.

Location

The role is based in Assago.

What you’ll do :

• Daily check and monitor of order status in SAP
• Order release to delivery booking
• Manage customer returns / refusal and related Credit Notes
• Manage customer interaction to ensure optimized service level
• Escalate and feedback on various issues (stock out, phase in, phase out, logistic, etc.)
• Cooperate with sales team to ensure efficient order flow and work on potential upselling initiatives (if agreed with Sales Manager)
• Analysing data to identify trends and opportunities for process improvement
• Support process digitisation through advanced technology tools under development or in place

Who you are :

• Relevant experience in B2B Customer Service (some project-related experience at international level would be considered as a great asset)
• Fluent in Italian and English
• Strong digital and analytical skills. Advanced knowledge of Excel as a must have, proficiency with Business Intelligence tools (e.g. Power BI)and SAP is a strong plus
• Enthusiastic team player, collaborative with the teammates
• Customer-focused mindset, excellent communication skills and ability to work in cross-functional teams
• Problem solving attitude, able to quickly take right decisions
• Proactive approach, willing to contribute to continuous improvement

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

LI-AM1

About Us

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years .

We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations.

Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world.

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