Customer & Sales Support Manager Export (f / m / d)

Loacker Austria; Bolzano; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading international food company is seeking a Customer & Sales Support Manager in Bolzano. The role involves empowering a team, managing international relationships, and driving process improvements. Candidates should have 5-10 years of experience in customer service, strong leadership skills, and proficiency in tools like MS Office and SAP. Flexible working hours and a friendly working environment are offered.

Servizi

Structured onboarding

Flexible working hours

Company restaurant

Support for professional development

Competenze

• 5-10 years of professional experience in customer service.
• Ability to manage an international team and handle different cultures.
• Excellent organizational skills and attention to detail.

Mansioni

• Manage the Customer & Sales Support team.
• Deliver excellent services to international partners.
• Drive continuous improvement projects and digitalization.

Conoscenze

Leadership

Customer service experience

Analytical skills

Communication skills

Project management

Strumenti

MS Office

SAP

CRM (preferably Dynamics)

SharePoint

BI tools

Descrizione del lavoro

Loacker is looking for an enthusiastic manager committed to customer satisfaction, people leadership, and passionate about improvements.

You will be responsible for developing, continuously improving, and delivering high standards of customer and sales support, working with a team that cares about our international partners worldwide.

Your Tasks

• Empower and engage the Customer & Sales Support team (9 people)
• Deliver excellent services
• Manage relationships with international distribution partners
• Strategically develop processes and technology to achieve key service outcomes, driving change and digitalization
• Finalize automation of order-to-cash operations and activate the inside sales team
• Support and implement long-term projects
• Ensure transparent and efficient information flow between external and internal customers
• Identify and lead continuous improvement projects
• Collaborate closely with internal and external stakeholders

Your Profile

• Ideally 5-10 years of professional experience in customer service
• Leadership, management skills, enthusiasm, and positive attitude
• Hands-on mentality with high goal- and output-orientation
• Excellent analytical and problem-solving skills
• Strong organizational skills with the ability to prioritize and attention to detail
• Excellent communication, negotiation, and networking skills
• Experience in an international business environment, capable of handling different cultures
• Ability to collaborate across all organizational levels and functions
• Computer skills including MS Office, SAP, CRM (preferably Dynamics), SharePoint, and BI
• Language skills: Fluent English required; German or Italian is a plus

What We Offer

• An exciting role with diverse tasks and responsibilities
• A highly motivated team
• Structured onboarding to ensure quick and successful integration
• A friendly, collegial work environment committed to shared goals
• A family-owned, international company caring for people and the planet
• Work location in Bolzano with options for home office

Location: Bolzano

If this sounds like you, we look forward to your online application in English.

What awaits you

• An international, family-owned company
• Support for professional and personal development via a dedicated platform
• A structured, detailed onboarding process
• Company restaurant with healthy cuisine
• Flexible working hours and home office options (if applicable)
• And plenty of crispy wafers...

Goodness is a choice

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