Customer & Sales Support Manager Export (f/m/d)

Experteer Italy; Bolzano; Ibrido; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is looking for a passionate manager to lead their Customer & Sales Support team. This exciting role involves empowering a dedicated team, enhancing customer satisfaction, and driving digital transformation. You'll collaborate with international partners and implement innovative solutions to streamline operations. Join a family-owned company that values its people and the planet, offering a friendly work environment and opportunities for professional growth. If you have a hands-on mentality and a commitment to excellence, this role is perfect for you.

Servizi

Flexible working hours

Home office options

Company restaurant

Professional development opportunities

Structured onboarding

Competenze

• 5-10 years of experience in customer service preferred.
• Hands-on mentality with goal-oriented approach.

Mansioni

• Empower the Customer & Sales Support team and manage relationships.
• Develop processes and technology for key service outcomes.

Conoscenze

Customer Service

Leadership

Analytical Skills

Problem-Solving

Communication Skills

Organizational Skills

Cultural Sensitivity

Strumenti

MS Office

SAP

CRM (Dynamics)

SharePoint

Descrizione del lavoro

Loacker

Manager / Team Leader

Loacker is seeking an enthusiastic manager committed to customer satisfaction, team leadership, and continuous improvement.

Responsibilities:

1. Empower and engage the Customer & Sales Support team (9 members).
2. Deliver excellent services and manage relationships with international distribution partners.
3. Strategically develop processes and technology to achieve key service outcomes, driving change and digitalization.
4. Finalize automation of order-to-cash operations and activate the inside sales team.
5. Support and implement long-term projects.
6. Ensure transparent and efficient information flow between external and internal customers.
7. Identify and lead continuous improvement projects.
8. Collaborate closely with internal and external stakeholders.

Profile:

• 5-10 years of professional experience in customer service (preferred).
• Leadership, management skills, enthusiasm, and positive attitude.
• Hands-on mentality with goal- and output-oriented approach.
• Excellent analytical, problem-solving, organizational, and communication skills.
• Experience in international business environments and cultural sensitivity.
• Proficiency in MS Office, SAP, CRM (preferably Dynamics), SharePoint, and BILanguage skills: Fluent English required; German or Italian is a plus.

What We Offer:

• An exciting role with diverse responsibilities.
• A highly motivated team and structured onboarding.
• Friendly, collaborative work environment.
• A family-owned international company caring about people and the planet.
• Work location in Bolzano with options for home office.

If this sounds like you, we look forward to your online application in English.

What Awaits You:

• International, family-owned company.
• Professional and personal development opportunities.
• Structured onboarding process.
• Company restaurant with healthy cuisine.
• Flexible working hours and home office options.
• Crispy wafers and a positive work environment.