Customer & Sales Support Manager Export (f/m/d)

Loacker Austria; Bolzano; In loco; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking an enthusiastic manager to lead their Customer & Sales Support team. This exciting role involves empowering a dedicated team, managing relationships with international partners, and driving continuous improvements in service delivery. You will play a crucial part in developing strategic processes and technology to enhance customer satisfaction and operational efficiency. Join a family-owned international company that values its people and the planet, and enjoy a collaborative work environment with opportunities for personal and professional growth. If you are passionate about customer service and leadership, this opportunity is perfect for you.

Servizi

Flexible working hours

Home office opportunity

Company restaurant

Structured onboarding plan

Professional development support

Friendly work environment

Competenze

• 5-10 years of experience in customer service with leadership skills.
• Strong analytical, problem-solving, and communication skills.

Mansioni

• Lead and empower the Customer & Sales Support team.
• Manage relationships with international distribution partners.
• Drive process improvements and digitalization initiatives.

Conoscenze

Customer Service Management

Leadership Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Negotiation Skills

Organizational Skills

Cultural Awareness

Formazione

5-10 years of professional experience in customer service

Strumenti

MS Office

SAP

CRM (Dynamics preferred)

SharePoint

Business Intelligence (BI)

Descrizione del lavoro

Loacker is looking for an enthusiastic manager, committed to customer satisfaction, people lead and with passion for improvements.

You are responsible for the development, continuous improvement and delivery of a high standard of customer & sales support, together with the team, which cares about our international partners worldwide.

Your Tasks

• Empower and Engage the Customer & Sales Support team (9 people)
• Responsible for delivering excellent services
• Responsible for relationship management with international distribution partners
• Strategic development of process and technology, to deliver key service outcomes, proactive driver for change and digitalization
• Finalize automation of order to cash operations and activate inside sales team
• Execution, support and implementation of long-term projects
• Ensure transparent and efficient flow of information between external and internal customers
• Identification and lead of continuous improvement projects
• Close collaboration with internal and external stakeholders

Your profile

• Ideally 5-10 years of professional experience in customer service
• Leadership, management skills, enthusiasm and positive thinking
• Hands on mentality, high and tenacious goal- and output-orientation
• Excellent analytical and problem-solving skills
• Strong organizational skills, ability to prioritize and strong attention to detail
• Excellent communication, negotiation as well as networking skills
• Experience in international business environment with the capability of handling different cultures
• Ability to collaborate at all levels of the organization and across other functional areas
• Computer skills including MS Office programs, SAP, CRM (preferred Dynamics), document management (SharePoint) and BI
• Language skills: Fluent English is a must, German or Italian nice to have

What we offer

• Exciting role with a wide range of tasks and responsibilities
• Highly motivated team
• Structured onboarding plan that enables our new employees to join the company quickly and successfully
• Fun at work, a friendly, collegial relationship at eye level, as well as the commitment to common goals
• A family-owned, international company that cares about people and planet
• Work location in Bolzano with opportunities for home office

Location: Bozen/Bolzano

Does this sound like you? If so, we look forward to receiving your online application in English.

What awaits you

• International and family owned company

• Professional and Personal development supported by a dedicated platform

• Job-specific, structured and detailed onboarding phase

• Company restaurant with wholesome and healthy cuisine

• Flexible working hours and home office opportunity (if the job allows that)

• And a whole lot of crispy wafers...

Goodness is a choice