Customer Retention (Executive)

Revolut; Italia; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading financial technology company is seeking a Customer Executive to join their Customer Retention Team in Italy. This role focuses on ensuring the success of top business customers by providing solutions and insights into product use. Ideal candidates will have strong sales and relationship skills, with a proactive mindset. This full-time position is perfect for those embarking on their professional journey with opportunities for growth.

Competenze

• A curious mind in order to assess accounts.
• A proactive approach in solving challenges.
• Proven sales and relationship skills.

Mansioni

• Ensure success of top customers through solutions.
• Develop expertise in product and processes.
• Report key findings to leadership.

Conoscenze

Curiosity

Proactive problem solving

Sales skills

Relationship management

Descrizione del lavoro

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About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

About The Role The Customer Retention Team for Revolut Business plays a crucial role in the growth of our business and the experience of our customers. This team works directly with our top business customers to identify areas of opportunity, educate on product, and problem solve. This is a new and growing team who will collaborate closely with our product team by providing customer insights to help shape our future offering.

What You’ll Be Doing

• Ensuring the success of our top customers by diving deep into challenges or requests they may have in order to get the most out of Revolut Business
• Developing expertise in our product and processes plus use strong communication skills in order to provide actionable solutions to our customers
• Reporting back on key findings, working with your manager and leadership to help paint a more holistic view of the health of our customers

What You'll Need

• A curious mind in order to assess accounts
• A proactive approach in solving challenges
• Proven sales and relationship skills, as this role is a hybrid of sales and account management

Nice to have

• A good understanding of Revolut Business, our customer types and uses
• A willingness to learn and adapt to set you on a strong course

Important notice for candidates

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development and Sales

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