Customer Relationship Specialist - MSC Cruises

Jobbit; Napoli; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Join MSC Cruises as a Customer Relationship Specialist, where you will enhance marketing automation and tactical campaigns. With a modern fleet and global presence, you'll contribute to engaging marketing efforts in the dynamic cruise industry. If you possess campaign management skills and a passion for guest engagement, this role is an exciting opportunity to develop your career.

Competenze

• At least 2 years of experience in campaign management and guest engagement.
• Fluent in English and at least one additional European language.
• Familiarity with specific marketing automation tools is a plus.

Mansioni

• Design, schedule, test and deploy various email campaigns.
• Review campaign performance and report key metrics.
• Troubleshoot technical issues related to email execution.

Conoscenze

Campaign Management

Email Marketing

Data Analysis

Organizational Skills

Attention to Detail

Self-motivation

Formazione

Background in Digital Marketing or CRM

Strumenti

Microsoft Office

Marketing Automation Tools

Adobe Photoshop

Descrizione del lavoro

Hosco

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

MSC Cruises is the world's third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets.

Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises - the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.

We are looking for a professional to join the CRM Dept. as Customer Relationship Specialist, reporting to the Customer Relationship Team Leader and supporting the team in enhancing and executing the marketing automation and tactical campaigns in the post-booking phase.

Key Accountabilities

• Perform marketing automation activities including, but not limited to, designing, scheduling, testing, and deployment of one-shot, recurring, triggered and dynamic campaigns.
• Build and deploy email campaigns: editing, verifying copy, layout, links and dynamic content.
• Review campaign performance with the team to continuously evolve and improve campaign results.
• Report key metrics to internal stakeholders on a weekly and monthly basis.
• Troubleshoot technical issues, list segmentation and other aspects of email execution.
  
  

Qualifications, Experience And Skills

• At least 2 years of experience in campaign management and guest engagement;
• Good knowledge of oral and written English and at least one additional European language (Italian, Portuguese, German, Spanish and French);
• Good Knowledge of Microsoft Office (PPT, Excel, Word etc.);
• Familiarity with specific Marketing Automation tools (e.g. Marketo, AJO, Braze, Salesforce Marketing cloud) is a plus;
• Knowledge of Adobe Photoshop is preferred.
• Background in Digital Marketing or CRM is preferred;
• Self-motivated; ability to work proactively with other team members;
• Good organizational skills and strong attention to detail.
  
  

Visa requirements (if any)

• Right to work in Italy.
  
  

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here

Settore: Hotel/Turismo

Ruolo: Customer Service