Customer Quality Technical Support (m/f/d)

Hitachi Energy; Lodi; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global technology leader is seeking a Customer Quality Technical Support to assist in quality management, resolve customer complaints, and support product reliability improvements. Candidates should have a technical diploma and 2-3 years of experience in a related field, with fluency in Italian and English. This full-time position offers opportunities for business trips and a wide range of benefits including health insurance and flexible working hours.

Servizi

Health insurance

Pension fund

Flexible working type

Flexible working hours

Competenze

• 2-3 years experience in electrical, mechanical, or related technical area preferred.
• Field service experience will be preferred.
• Collaborative and oriented to improve product reliability.

Mansioni

• Support the customer quality team in resolving complaints.
• Participate in daily customer meetings.
• Prepare investigation reports and analyses.

Conoscenze

Technical diploma

Fluent in Italian and English

Excellent communication skills

Ability to handle different tasks

Formazione

Preferred previous experience (2-3 years) in electrical or mechanical

Descrizione del lavoro

Customer Quality Technical Support (m/f/d)

Join to apply for the Customer Quality Technical Support (m/f/d) role at Hitachi Energy

As Customer Quality Technical Support you will cooperate in supporting the Customer Quality Manager on defining and specifying activities, processes and standards to fulfil the quality requirements for our product. Our product portfolio includes CT (current measurement transformers), VT (voltage measurement transformers), Compass and PASS (hybrid multifunctional modules, gas insulated but with air output via bushings).

How You’ll Make An Impact

• Support the customer quality team and other corporate functions to find a solution for customer complaints cases (internal and external)
• Participate to daily customer first meetings
• Support in driving the customer quality progress, early warning and escalate key issues to the next level
• Prepare investigation report and RCA analysis
• Propose improvements projects based on quality issue to reduce the warranty cost
• Support the quality team in increasing the efficiency and continuous improvements including analysis methods and reporting methodology
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the company.

Your background

• Technical diploma
• Preferred previous experience (2-3 years) in electrical, mechanical, or other related technical area. Field service experience will be preferred in the selection of the candidate.
• Structure thinking, collaborative and oriented to improve the reliability of the products
• Able to handle different tasks and excellent communication skills to relate to customers and other functions
• Fluent in Italian and English
• Available for business trips

More About Us

We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Wide range of benefits: health insurance, pension fund, welfare, flexible working type, flexible working hours.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Appliances, Electrical, and Electronics Manufacturing and IT Services and IT Consulting