Customer Quality Technical Support (m/f/d)

H-E Parts; Lodi; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading energy solutions company in Lodi, Italy, seeks a Customer Quality Technical Support professional. In this role, you will work with the quality team to address customer complaints, support daily meetings, and drive quality improvements. A technical diploma and 2-3 years of relevant experience are required, along with fluency in Italian and English. The position offers a full-time schedule with various benefits including health insurance and flexible working options.

Servizi

Health insurance

Pension fund

Flexible working type

Flexible working hours

Competenze

• 2-3 years of experience in electrical, mechanical, or other related technical areas.
• Fluency in Italian and English.

Mansioni

• Support the customer quality team to resolve complaints.
• Participate in daily customer meetings.
• Prepare investigation reports and RCA analysis.
• Propose improvement projects to reduce warranty costs.

Conoscenze

Collaboration

Communication

Problem-solving

Structured thinking

Formazione

Technical diploma

Descrizione del lavoro

Overview

Location: Lodi, Lodi, Italy

Job ID: R0075100

Date Posted: 2025-03-18

Company Name: HITACHI ENERGY ITALY S.P.A.

Profession (Job Category): Quality Management

Job Schedule: Full time

Remote: No

Job Description

As Customer Quality Technical Support you will cooperate in supporting the Customer Quality Manager on defining and specifying activities, processes and standards to fulfil the quality requirements for our product. Our product portfolio is various and includes CT (current measurement transformers), VT (voltage measurement transformers), Compass and PASS (hybrid multifunctional modules, gas insulated but with air output via bushings).

How you’ll make an impact

• Support the customer quality team and other corporate functions to find a solution for customer complaints cases (internal and external)


• Participate to daily customer first meetings


• Support in driving the customer quality progress, early warning and escalate key issues to the next level


• Prepare investigation report and RCA analysis


• Propose improvements projects based on quality issue to reduce the warranty cost


• Support the quality team in increasing the efficiency and continuous improvements including analysis methods and reporting methodology


• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the company.

Your background

• Technical diploma


• Preferred previous experience (2-3 years) in electrical, mechanical, or other related technical area. Field service experience will be preferred in the selection of the candidate.


• Structure thinking, collaborative and oriented to improve the reliability of the products


• Able to handle different tasks and excellent communication skills to relate to customers and other functions


• Fluent in Italian and English


• Available for business trips

More about us

We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Wide range of benefits: health insurance, pension fund, welfare, flexible working type, flexible working hours.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.