Customer Quality Technical Support (m/f/d)

Hitachi Automotive Systems Americas, Inc.; Lodi; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in the industry seeks a Customer Quality Technical Support professional in Lodi, Italy. In this role, you will assist in ensuring quality standards and responding to customer complaints. Ideal candidates will have a technical diploma and previous experience in related fields. The company offers a dynamic environment with opportunities for professional growth and a variety of employee benefits.

Servizi

Health insurance

Pension fund

Flexible working hours

Competenze

• 2-3 years of experience in electrical, mechanical, or related fields.
• Fluent in Italian and English.
• Available for business trips.

Mansioni

• Support customer quality team for complaints.
• Prepare investigation reports and RCA analysis.
• Propose improvement projects to reduce warranty costs.

Conoscenze

Communication

Collaboration

Structural Thinking

Formazione

Technical diploma

Descrizione del lavoro

Customer Quality Technical Support (m/f/d) page is loaded

Customer Quality Technical Support (m/f/d)

Apply locations Lodi, Lodi, Italy time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 31, 2025 (30+ days left to apply) job requisition id R0075100

Location:

Lodi, Lodi, Italy

Job ID:

R0075100

Date Posted:

2025-03-18

Company Name:

HITACHI ENERGY ITALY S.P.A.

Profession (Job Category):

Quality Management

Job Schedule:

Full time

Remote:

No

Job Description:

As Customer Quality Technical Support you will cooperate in supporting the Customer Quality Manager on defining and specifying activities, processes and standards to fulfil the quality requirements for our product.
Our product portfolio is various and includes CT (current measurement transformers), VT (voltage measurement transformers), Compass and PASS (hybrid multifunctional modules, gas insulated but with air output via bushings).

How you´ll make an impact

• Support the customer quality team and other corporate functions to find a solution for customer complaints cases (internal and external)

• Participate to daily customer first meetings

• Support in driving the customer quality progress, early warning and escalate key issues to the next level

• Prepare investigation report and RCA analysis

• Propose improvements projects based on quality issue to reduce the warranty cost

• Support the quality team in increasing the efficiency and continuous improvements including analysis methods and reporting methodology

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the company.

Your background

• Technical diploma

• Preferred previous experience (2-3 years) in electrical, mechanical, or other related technical area. Field service experience will be preferred in the selection of the candidate.

• Structure thinking, collaborative and oriented to improve the reliability of the products

• Able to handle different tasks and excellent communication skills to relate to customers and other functions

• Fluent in Italian and English

• Available for business trips

More about us

We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Wide range of benefits: health insurance, pension fund, welfare, flexible working type, flexible working hours.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

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About Us

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.

Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.

Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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