Customer Quality Engineer

ZF Friedrichshafen AG; Torino; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading mobility provider in Candiolo, Turin is seeking a Customer Quality Manager to enhance customer satisfaction through effective quality management. Key responsibilities include managing quality activities, implementing quality planning processes, and building strong customer relationships. The ideal candidate should have a degree in engineering, relevant experience, and Six Sigma certification. Apply now to join our dedicated team!

Competenze

• Previous experience in a similar role, preferably in an industrial setting.
• Fluent written and spoken English; knowledge of German is a plus.

Mansioni

• Manage customer quality-related activities and ensure compliance with standards.
• Implement APQP, FMEA, and Control Plan processes.
• Develop and maintain trust-based relationships with customers.

Conoscenze

Leadership

Communication

Interpersonal skills

Quality orientation

Formazione

Degree in Engineering or related field

Strumenti

APQP

FMEA

Control Plans

Six Sigma certification

Descrizione del lavoro

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Customer Quality Manager

Country / Region : IT

Location : Candiolo, Turin, IT, 10060

About the team

We are seeking a highly qualified Customer Quality Manager to lead the entire Customer Quality area. The selected candidate will be responsible for ensuring customer satisfaction through the maintenance and continuous improvement of quality standards.

What you can expect as Customer Quality Manager :

• Manage and oversee all customer quality-related activities, ensuring compliance with company standards and customer expectations.
• Implement and maintain APQP (Advanced Product Quality Planning), FMEA (Failure Mode and Effects Analysis), and Control Plan processes.
• Work closely with customers to identify and resolve quality issues, ensuring effective and timely communication.
• Develop and maintain strong, trust-based relationships with customers, serving as the main point of contact for all quality-related matters.
• Prepare detailed reports and present findings to senior management.
• Coordinate with other departments to ensure customer requirements are fully met.
• Train and lead the customer quality team, promoting a collaborative and quality-focused work environment.

Your Profile as Customer Quality Manager :

• Degree in Engineering or a related field.
• Previous experience in a similar role, preferably in an industrial setting.
• Green Belt Six Sigma certification or higher.
• In-depth knowledge of APQP, FMEA, and Control Plans.
• Excellent leadership and communication skills.
• Strong interpersonal skills and the ability to build trusted relationships with customers.
• Fluent written and spoken English; knowledge of German is considered a plus.
• Strong quality orientation and attention to detail.

Be part of our ZF team as Customer Quality Manager and apply now!

Contact

Helena Paul

49 7541 77 969121

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.