Customer Performance & Growth Manager (EMEA)

Jobrapido; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading recruitment technology firm based in Milan is seeking a Customer Performance & Growth Manager to enhance client success through effective campaign strategies and client relationships. This role requires over 3 years of experience in Customer Success or Account Management, proficiency in data tools, and strong communication skills. Candidates should be comfortable in a fast-paced environment. Attractive compensation and benefits package included.

Servizi

Competitive compensation

Flexible working hours

Professional growth opportunities

Competenze

• 3+ years in Customer Success, Account Management in Adtech, Digital Media, SaaS, or recruitment tech.
• Confident using campaign data, Excel, dashboards.
• Proven track record of growing accounts and driving upsells/cross-sells.

Mansioni

• Manage relationships from onboarding to renewal.
• Translate hiring goals into effective campaign strategies.
• Identify opportunities to grow accounts via upsell and cross-sell.

Conoscenze

Customer Success

Account Management

Data literacy

Strong communication

Strumenti

Google Analytics

Excel

CRM systems

Descrizione del lavoro

About Jobrapido

Jobrapido is a global leader in job search and programmatic recruitment, redefining how people find jobs and how recruiters reach talent.

Active in 58 countries, its marketplace connects more than 120 million registered jobseekers with relevant opportunities every day, leveraging first‑party data and its advanced AI‑driven proprietary Smart Intuition Technology™ to match candidates and jobs with precision, speed, and scale.

Jobespresso is Jobrapido’s new proposition – a fully managed recruitment marketing service built on its global marketplace and powered by its award‑winning programmatic technology. Designed for agencies, job boards, staffing platforms, and media buyers, Jobespresso provides qualified applicants on demand across job boards, aggregators, social networks, search, and display. As one global partner combining strategy, media buying, and delivery into one solution, Jobespresso offers simple, transparent, and scalable recruitment marketing – as easy as drinking an espresso.

Founded in 2006 and headquartered in Milan, Jobrapido has been part of Symphony Technology Group (STG) since 2014.

Jobrapido is committed to a diverse and inclusive workplace. Jobrapido is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Who are we looking for?

We are looking for a Customer Performance & Growth Manager (EMEA), based in Milan, to accelerate hiring success across EMEA by transforming how employers run online recruitment.

The Opportunity

Are you passionate about helping clients succeed, scaling impact through data, and building long‑term relationships? At Jobrapido, we’re redefining how recruitment marketing is delivered in a fragmented market. As our Customer Performance & Growth Manager (EMEA), you’ll sit at the intersection of sales, campaign execution, and client growth – shaping hiring outcomes for some of the most ambitious employers in the region.

Your Mission

You’ll own the post‑sale client experience: onboarding, consulting, growing accounts, and ensuring long‑term satisfaction. You’ll help clients get the best out of our performance‑driven recruitment solutions and act as their strategic partner, always two steps ahead.

What will you be doing?

• Be the trusted partner to our clients, managing relationships from onboarding to renewal.
• Translate hiring goals into effective campaign strategies using our tech, data, and team.
• Identify opportunities to grow accounts via upsell and cross‑sell.
• Provide insights & consulting backed by campaign data, hiring metrics, and funnel performance.
• Support Sales in the pre‑sales process with market benchmarks and solution alignment.
• Train & onboard new customers with the help of product and delivery teams.
• Deliver QBRs and performance reporting that reinforce value and drive renewals.
• Collaborate across teams to improve customer experience and business growth.

About You

• 3+ years in Customer Success, Account Management in Adtech, Digital Media, SaaS, or recruitment tech.
• Data‑literate: confident using campaign data, Excel, dashboards, Google Analytics, etc.
• Proven track record of growing accounts and driving upsells / cross‑sells.
• Strong communication and consultative skills.
• Dutch & English proficiency, German is a plus.
• Comfortable in a flexible, fast‑paced environment.

Bonus Points

• Experience with ad platforms like Google Ads, Meta Ads, or programmatic tools.
• Knowledge of CRM systems (HubSpot, Salesforce).
• Familiarity with hiring funnels, CPQA / CPA models, or job advertising platforms.

What’s in It for You

• High‑impact role with autonomy and ownership.
• Direct influence on client success and company growth.
• Work with a fast‑scaling recruitment tech leader.
• Dynamic, friendly and multicultural environment (15+ different nationalities).
• Professional growth in an attractive, ethical, growing industry.
• Competitive compensation and benefits package.
• Flexible working hours and a smart‑working culture.