Customer Operations Specialist

Vontier; Monza; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology company located in Monza, Italy is seeking a Global Talent Acquisition Manager to drive recruitment strategies and improve customer satisfaction. The ideal candidate will have excellent communication skills in Italian and English, strong program management abilities, and a high level of customer relationship skills. The role requires flexibility and the capability to adapt to changing business environments. This position is full-time and associated with the technology industry.

Competenze

• Good communication skills in spoken and written Italian and English.
• Strong program management skill required.
• High level of customer relationship attitude and negotiation skills.

Mansioni

• Conduct regular customer meetings and coordinate performance reports.
• Resolve issues on delivered performance and provide timely responses.
• Improve the service supply chain process.

Conoscenze

Spoken and written Italian

Spoken and written English

Program management skills

Customer relationship management

Negotiation skills

Proficiency in Microsoft Office

Technical aptitude

Attention to detail

Self-motivated

Flexibility and adaptability

Descrizione del lavoro

Direct message the job poster from Vontier

Global Talent Acquisition Manager @ Orpak Systems | Driving Recruitment Strategies

Responsibilities

• Conduct regular customer meetings and co-ordinate performance reports for the assigned customers.
• Resolve issues on the delivered performance and provide customer responses in a timely manner.
• Work with all internal functions to ensure effective implementation of the relevant services required by customers
• Work with Customer Stakeholders to deliver all services metrics
• Improve the service supply chain process, to give the customer greater confidence in ensuring that services timelines are achieved.
• Build strong customer relationships and service ethic that ensures GVR develops and maintains a distinct competitive advantage across the customer organization.
• Define and implement recurrent customers’ poll to survey their satisfaction about our services, implementing standard quality metrics like Net Promoter Score (NPS) to monitor and achieve high levels of customer satisfaction.
• Warranties process management
• Provide regular and on demand report for revenues and costs, including forecast related to the delivered Services.
• Harmonize Customer requirements, supervise response to Customer tenders/quotations on Services (including contracts with third party suppliers)
• Drive the invoicing cycle for Services
• Ensures that customers who are consuming the services are satisfied and drive the process of contracts renewals in a structured manner
• Travel on demand, occasionally (Customer / Partner, GVR Companies or other locations if needed)
• Undertake any other duties that are required commensurate with the role and to support the wider team.

Position Relationships

Internal relationships

• Helpdesk & Technical enablement
• Customer Care Team
• Sales

External relationships

• Reselling partners and agents
• Site manager or site employees
• Third Party Suppliers

Qualifications

Knowledge, Skills and Experience

• Good skills in spoken and written Italian and English, able to communicate verbally and in writing with confidence and clarity.
• Strong program management skill required
• High level customer relationship attitude and negotiation skills.
• Self-motivated with a high degree of initiative and independence and ability to operate with minimum supervision.
• Flexible and adaptable to changing priorities and business environments
• Be proficient with Microsoft Office applications and have knowledge of IT systems/portals and have a naturally inquisitive technical aptitude
• Ability to demonstrate excellent customer contact handling skills, demonstrating empathy, support coupled with active listening skills to ascertain facts and work through resolutions.
• Able to prioritize and multitask effectively and work to tight deadlines
• Have excellent attention to detail and accuracy
• Self-driven and work independently, but able to work constructively in a team, focusing on solutions to improve service levels
• Flexibility in work Schedule
• Self-Learning and proficiency utilizing research manuals and tools to find answers
• To comply with the Health, Safety and Environment (HSE) Policy (Vontier, GVR & local country
• To comply with the Vontier Code of Conduct.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Industries: Technology, Information and Media

To comply with the Health, Safety and Environment (HSE) Policy (Vontier, GVR & local country) is required.