Customer Operations Specialist

Electrip Italy; Italia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading electric mobility company is seeking a Customer Operations Specialist in Italy to manage omnichannel customer care for both B2B and B2C operations. This role requires strong multitasking and problem-solving abilities, a bachelor's degree, and at least three years of experience in related roles. The ideal candidate is a native Italian speaker with good English skills and a strong focus on customer satisfaction. Join us to contribute to a sustainable future in the electric vehicle industry.

Servizi

Continuous learning opportunities

Collaborative work environment

Contribution to green energy initiatives

Competenze

• At least 3 years of proven experience in customer-related roles.
• Native Italian speaker with a good command of English (B2/C1).
• Ability to work precisely and punctually, respecting deadlines.

Mansioni

• Manage customer requests proactively and effectively.
• Report technical issues and follow up until resolution.
• Prepare reports and monitor KPIs.

Conoscenze

Problem-solving skills

Multitasking

Oral and written communication

Formazione

Bachelor's or Master's degree in Communication or related fields

Strumenti

Salesforce or similar CRM systems

SAP or similar ERP systems

Descrizione del lavoro

About Electrip

Electrip is a global partnership in electric vehicle charging (EVC) and energy services, formed between Wren House Infrastructure LP (WH), a subsidiary of Kuwait Investment Authority, and Zorlu Energy, a leading global energy company. As a dynamic player in the evolving mobility system, Electrip aims to enhance the electric vehicle ecosystem and promote sustainable transportation through nature-friendly travel experiences and end-to-end solutions.

Electrip Italy has been established to pursue activities and projects related to electrical vehicle charging station sales, installation, and operation abroad through its subsidiaries. We are seeking a Customer Operations Specialist for our Electrip Italy team.

Role Description

Due to the continuous growth of our customer base, we are looking for a Customer Operations Specialist to join our Customer & Partner Operations team. The role involves handling B2B and B2C omnichannel customer care activities, managing all types of customer inquiries with a proactive and resolutive approach. Strong multitasking and problem-solving skills are essential, along with a positive, flexible, and innovative mindset, as you will be involved in various activities and challenges amid the company's rapid growth.

Key Responsibilities

• Manage customer requests proactively and effectively;
• Report technical or complex issues to the relevant department and follow up until resolution;
• Handle call center tickets (second-level support);
• Support daily call center activities and assist in organizing training sessions or workshops;
• Manage community activities and online reviews (e.g., Google reviews, app reviews);
• Prepare reports and monitor KPIs;
• Assist in implementing CRM systems;
• Oversee the shipping of RFID cards and data entry into our CSMS portal;
• Support customer-oriented marketing activities, such as newsletter management;
• Assist with back-office activities like invoice processing.

Requirements

• At least 3 years of proven experience in customer-related roles;
• Bachelor's or Master's degree in Communication, Foreign Languages, or similar fields;
• Native Italian speaker;
• Good command of English (level B2/C1);
• Excellent oral and written communication skills, adaptable to different channels;
• Knowledge of Salesforce or similar CRM systems and SAP or similar ERP systems;
• Basic understanding of consumer rights, product warranties, and relevant legislation (e.g., Consumer Code);
• Ability to work precisely and punctually, respecting deadlines;
• Team-oriented and adaptable, capable of managing diverse tasks collaboratively.

Nice to Have

• Experience in fast-paced environments within electric mobility, energy, or related sectors;
• Knowledge of legal, accounting, or financial issues;
• Experience in community or social media management;
• Ability to utilize AI tools professionally.

What We Offer

• The chance to learn continuously in a fast-evolving, international industry;
• An informal, supportive, and collaborative work environment;
• The opportunity to contribute to spreading green energy and shaping a sustainable future.

If you're ready to start your journey with us, apply now by sending your CV. All communications are protected under GDPR. For more details, click here.

Our company promotes gender equality and does not discriminate based on gender, religion, language, race, or ethnicity in any recruitment process.