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Customer Operations Manager

The Longevity Suite

Italia

Remoto

EUR 45.000

Tempo pieno

4 giorni fa

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Descrizione del lavoro

Une start-up dynamique dans le secteur des analyses sportives recherche un Live Operations Manager pour diriger une équipe de support client. Le rôle implique de gérer les opérations 24/7, en se concentrant sur la qualité du service et la satisfaction du client. Les candidats expérimentés dans le secteur et dotés de compétences en gestion d'équipe sont encouragés à postuler.

Servizi

Travail totalement à distance

Horaires flexibles

Ambiance de travail dynamique

Competenze

Expérience avérée en gestion d'équipe dans un rôle de support client.
Capacité à gérer des équipes 24/7 efficacement.
Familiarité avec les plateformes de billetterie et les technologies AI.

Mansioni

Recruter et former des agents de support client pour assurer une couverture 24/7.
Analyser les données des clients pour optimiser les processus.
Coordonner la communication entre les clients et les équipes techniques.

Conoscenze

Gestion d'équipe

Compétences analytiques

Excellentes communications

Strumenti

Zendesk

Systèmes de chat en direct

Technologies AI

Da remoto: Remoto

Full Remote Opportunity

Role: Live Operations Manager (Head of Customer Support)
Industry: Sport Analytics & Betting – previous experience in the industry is a strong plus
Budget: 45K

A dynamic and forward-thinking Start-up in the sports analytics and betting industry is aiming to revolutionize the sports data sector by expanding its product offerings globally and delivering innovative betting solutions. The organization is heavily technology-driven and focused on data.

The company is seeking a Live Operations Manager (Head of Customer Support) to build and lead a dedicated customer support team operating 24/7. This is an operational leadership role focused on establishing and managing a fast, effective, and technologically advanced support service. It is not a commercial or sales-oriented Customer Success role.

Key responsibilities include:

Hiring, training, and managing Customer Support agents to ensure 24/7 coverage with an efficient shift system
Implementing and managing ticketing and live chat systems (e.g., Zendesk), integrated with AI bots for first-level response and triage
Continuously analyzing customer inquiries and feedback to optimize processes, update FAQs, bots, and operational guidelines
Coordinating communication among clients, traders, technical teams, and suppliers to effectively manage bugs, incidents, and complex requests
Collaborating with Product Owners and development teams to refine and prioritize technical tickets and ensure timely resolution
Maintaining strong focus on service quality, customer satisfaction, and rapid response times

Ideal Candidate

Proven experience in Customer Support roles, ideally with leadership or operational management responsibilities
Ability to build, motivate, and manage a team with 24/7 shift coverage
Expertise in ticketing and live chat platforms, and familiarity with AI/bot technologies applied to customer support
Strong analytical skills to interpret interaction data and improve processes and tools
Excellent communication, organizational, and problem-solving abilities
Customer-focused mindset with high standards for service quality
Flexibility to work varied hours to cover shifts and handle emergencies
Fluent English required; Italian language skills are a plus but not mandatory

Why Join?

Opportunity to work in a dynamic startup environment with high growth potential
Join an international team of experienced professionals
Fully remote role with flexible hours to support work-life balance
Work within an innovation-driven culture where ideas have real impact
Engage with cutting-edge technology in the sports and betting sector

Candidates who are hands-on operational leaders ready to build and scale a world-class customer support function are encouraged to apply.

Customer Operations Manager

Full Remote Opportunity- Role: Live Operations Manager (Head of Customer Support)- Industry: Sport Analytics & Betting – previous experience in the industry is a strong plus- Budget: 45K- Language: Fluent English requiredA dynamic and forward-thinking Start-up in the...

Customer Operations Manager

Full Remote OpportunityRole: Live Operations Manager (Head of Customer Support)Industry: Sport Analytics & Betting – previous experience in the industry is a strong plusBudget: 45KLanguage: Fluent English requiredA dynamic and forward-thinking Start-up in the sports...

Customer Operations Manager

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Customer Operations Manager

The Longevity Suite

Italia

Remoto

EUR 45.000