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A dynamic startup in the sports analytics industry is seeking a Live Operations Manager to build a dedicated customer support team. This operational leadership role involves hiring, training, and optimizing service delivery for a 24/7 operation. The ideal candidate will have prior experience in customer support management and familiarity with technological tools enhancing customer service.
A dynamic and forward-thinking Start-up in the sports analytics and betting industry is aiming to revolutionize the sports data sector by expanding its product offerings globally and delivering innovative betting solutions. The organization is heavily technology-driven and focused on data.
The company is seeking a Live Operations Manager (Head of Customer Support) to build and lead a dedicated customer support team operating 24 / 7. This is an operational leadership role focused on establishing and managing a fast, effective, and technologically advanced support service. It is not a commercial or sales-oriented Customer Success role.
Key responsibilities include :
Ideal Candidate
Why Join?
Candidates who are hands-on operational leaders ready to build and scale a world-class customer support function are encouraged to apply.