Customer Operation Manager

Eligo Recruitment; Veneto; Remoto; EUR 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

A dynamic start-up in the sports analytics and betting industry is seeking a Live Operations Manager. This role entails building and leading a customer support team with a focus on excellent service quality and technology integration. Candidates should have proven experience in customer support and a strong leadership background, ready to implement effective operational strategies. This fully remote position offers flexibility to support a work-life balance.

Competenze

• Proven experience in Customer Support roles with leadership responsibilities.
• Strong analytical skills to interpret interaction data.
• Ability to manage a team with 24/7 coverage.

Mansioni

• Build and lead a dedicated customer support team operating 24/7.
• Implement and manage ticketing and live chat systems.
• Ensure high standards for service quality and rapid response times.

Conoscenze

Customer Support

Leadership

Analytical Skills

Service Quality

Team Management

Strumenti

Ticketing Systems

Live Chat Platforms

Descrizione del lavoro

Role : Live Operations Manager (Head of Customer Support)

Sport Analytics & Betting – previous experience in the industry is a strong plus

A dynamic and forward-thinking Start-up in the sports analytics and betting industry is aiming to revolutionize the sports data sector by expanding its product offerings globally and delivering innovative betting solutions. The organization is heavily technology-driven and focused on data.

The company is seeking a Live Operations Manager (Head of Customer Support) to build and lead a dedicated customer support team operating 24 / 7. This is an operational leadership role focused on establishing and managing a fast, effective, and technologically advanced support service. It is not a commercial or sales-oriented Customer Success role.

Hiring, training, and managing Customer Support agents to ensure 24 / 7 coverage with an efficient shift system

Implementing and managing ticketing and live chat systems (e.g., Maintaining strong focus on service quality, customer satisfaction, and rapid response times

Proven experience in Customer Support roles, ideally with leadership or operational management responsibilities

Ability to build, motivate, and manage a team with 24 / 7 shift coverage

Expertise in ticketing and live chat platforms, and familiarity with AI / bot technologies applied to customer support

Strong analytical skills to interpret interaction data and improve processes and tools

Customer-focused mindset with high standards for service quality

Flexibility to work varied hours to cover shifts and handle emergencies

Fluent English required; Italian language skills are a plus but not mandatory

Fully remote role with flexible hours to support work-life balance

Candidates who are hands-on operational leaders ready to build and scale a world-class customer support function are encouraged to apply.

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