Customer Onboarding Analyst - Italy

Blank; Milano; Ibrido; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A fintech company in Milan is seeking a KYC/KYB Compliance Officer to conduct due diligence for client onboarding. The role involves risk assessment, process optimization, and collaboration with teams. Ideal candidates will have at least 3 years of experience in compliance, strong organizational skills, and are driven to innovate. This position offers a permanent contract, competitive salary, and a hybrid work environment.

Servizi

Competitive salary

Tickets restaurant

Health protection

Phone grant

Training package

Seniority bonus

Competenze

• At least 3 years of experience in KYB/KYC, compliance operations, or a similar role.
• Comfortable with hands-on operational work.
• Strong organizational skills and attention to detail.
• Native or bilingual Italian, fluent in English.

Mansioni

• Conduct KYC and KYB due diligence ensuring compliance.
• Perform risk-based controls and screenings.
• Collaborate in the four-eyes review process.
• Engage with external providers.

Conoscenze

Operational experience in KYC/KYB

Detail-oriented

Customer relations

Proactivity

Fluency in English

Formazione

3+ years experience in compliance

Strumenti

Hubspot

Google Sheets

Descrizione del lavoro

About Blank

Blank is a company backed 100% by Crédit Agricole Group, the world's 10th-largest banking group, and supports all self-employed professionals by meeting their specific needs. How? By combining a professional bank account with administrative and financial management tools. Our mission is clear: to ease professionals day-to-day work through a responsive and easy to use application. Blank gives them every chance of success!

Our added value :

️ Ultra-fast account opening – get started in just 5 minutes.

Smart tools for an easy and fast company management – create and send estimates, pro forma invoices, and e-invoices (soon) in a simple click.

Dedicated customer support – our team provides immediate and human assistance.

Comprehensive insurance coverage – tailored protection for the real risks self-employed professionals face: accidents, professional liability, and more.

️ To sum up, Blank's value proposition is to give professionals all the relief they need to focus on and grow their business, and succeed.

Our ambition? We want to continue accelerating our strong growth in the Italian Market!

Our team: Our role is to protect and at the same time enable the growth of the company by ensuring robust and efficient KYC/KYB operations. We focus on business client onboarding, carrying out regulatory checks and screenings, while continuously improving our processes to help prospects become clients. We work closely with marketing, product, compliance, and external providers to ensure a seamless and compliant onboarding journey for our clients. To help you integrate successfully into the team, we offer you :

• A great deal of autonomy to proactively make proposals, implement them quickly and observe the results.
• A hands-on onboarding process and support from experienced colleagues.
• A progression in an agile environment, with the opportunity to create and consolidate your own position and modulate it according to your preferences and skills.
• Exposure to the fintech ecosystem and regulatory best practices.

Your mission :

• Conduct KYC and KYB due diligence on onboarding requests, ensuring compliance with internal policies and applicable regulatory frameworks, by contacting clients and reviewing their requests.
• Perform risk-based controls and screening, identifying potential red flags through internal tools and external databases.
• Collaborate in the four-eyes review process, ensuring a robust control environment through peer validation and escalation when needed.
• Engage with external providers, maintaining productive relationships and ensuring the quality and timeliness their service.
• Contribute to process improvement initiatives, helping optimize workflows, reduce friction for potential clients, and enhance operational efficiency.
• Help to shape the onboarding team as we grow and new colleagues join us.

What you’ll bring:

• You have at least 3 years of experience in KYB/KYC, compliance operations, or a similar role in fintech, banking, or a regulated environment.
• You are comfortable with hands-on operational work, and eager to dive into day-to-day verifications, screenings, and controls.
• You possess a strong sense of customer relations, with empathy, and are are comfortable doing phone calls ;
• You are rigorous, detail-oriented, and methodical, with strong organizational skills and a mindset geared toward accuracy and reliability.
• You are curious and proactive, with a desire to improve processes and eventually take on more coordination and oversight responsibilities.
• You are passionate about innovation and/or fintech.
• You are Italian native or bilingual, and fluent in English. Knowledge of French is a plus.
• Mastery of Hubspot and Google Sheets would be a big plus.

What we offer:

We defend the same values for our clients as we do for our team mates: expertise, pragmatism, proximity, optimism and, of course, freedom and ambition!

• A permanent contract and a competitive salary based on your profile and experience.
• Tickets restaurant at Edenred: €5.4 entirely paid by Blank.
• ️ 22 days of vacation with 104 hours of paid leave hours (ROL, 13 days).
• ️ Health protection: a complementary and extensive health coverage provided by UniSalute.
• ️ Phone grant: 50% of the cost of purchasing your phone is covered by Blank, every two years and up to a limit of 500€.
• Hybrid remote, 2 days/week; Blank covers 100% of the costs incurred up to a maximum of €400 every two years per employee.
• ️ Training package.
• 3-year seniority bonus.

The hiring process:

• First interview with Stefano, Customer Operations Manager - 45 minutes
• Technical test and debrief with Stefano and Julien, Country Manager Italy - 1 hour
• Meeting the team at the office and chat with Fabio, CEO - 1 hour
• Potential reference check

At Blank, we celebrate diversity as an opportunity for growth and corporate enrichment. In our company, we promote personal uniqueness and individuality, and we do not discriminate based on disability, neurodiversity, gender identity, biological sex, sexual orientation, marital status, parental status including pregnancy, age, ethnicity, origin, religion, political ideology, or other characteristics. Our selection processes are based solely and exclusively on the merit, professionalism, attitude, and talent of each individual.