Customer Implementation Specialist - Italian & English..

D-EDGE; Venezia; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading hotel technology provider is seeking an Onboarding Specialist to ensure successful activation and implementation of its products. You'll manage training sessions and act as the main contact for new clients in Italy. The ideal candidate is proactive, analytical, and fluent in both Italian and English. The position offers a remote-friendly environment with health insurance and meal vouchers.

Servizi

Meal vouchers

Health insurance

Accor Employee Card: Discount on hotel bookings

12 days per year for NGO projects

Career development opportunities

Competenze

• Ability to work independently and proactively.
• Strong attention to detail and analytical skills.
• Outstanding communication and writing skills.

Mansioni

• Set up products included in the contract for the hotel.
• Ensure processes are followed for smooth activation and implementation.
• Guide and animate training sessions for D-EDGE customers.

Conoscenze

Proactive

Strong analytical skills

Communication skills

Problem-solving skills

Teamwork skills

Project management skills

Experience with B2B technology companies or hotels

Fluent in Italian

Fluent in English

Strumenti

Salesforce CRM

Google Suite

Descrizione del lavoro

WHO WE ARE

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

Mission

Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

Figures

D-EDGE is the European No.1 and World No.3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. Its global network of 500+ partners makes D-EDGE’s ecosystem a positive place to do business and grow.

Values

At D-EDGE, we are driven by these four key values:

• #PEOPLE FIRST: We care about people
• #OPEN COMMUNICATION: We dare to share
• #ADAPTABILITY: We embrace change
• #GO BEYOND: We go the extra mile

YOUR SCOPE

Ensure successful activation and implementation of D-Edge Suite products following detailed guidelines and checklists in respect of the SLA. Guide and animate training sessions for D-EDGE customers. After the Sales Manager, be the first contact for new hotels, understanding client needs and providing the best services.

WHAT YOU’LL BE DOING :

• Set up products included in the contract for the hotel
• Ensure processes are followed for smooth activation and implementation
• Follow the onboarding journey
• Collect all necessary information from Account Manager/Sales and the client for proper product configuration
• Record and update all activation and implementation tasks and statuses into Salesforce CRM
• Log tickets properly in Salesforce CRM for issues encountered during activation and implementation
• Keep up with D-EDGE product and feature evolutions
• Manage online or on-site training
• Understand and analyze customer needs

WHAT YOU’VE GOT :

• The job has been tailored for you if
• You are proactive and can work independently
• You are flexible, with strong analytical skills and an eye for detail
• Problem-solving skills
• Teamwork skills
• Project management skills
• Outstanding communication and writing skills
• Experience with B2B technology companies or hotels
• Knowledge of the Hospitality, GDS, or OTA sectors
• Proficiency with Google Suite
• You are native or fluent in Italian and fluent in English

THE ICING ON THE CAKE

• Training and teaching experience is a plus

WHY YOU’LL LOVE US :

• D-Edge is remote friendly: 2 days in the office per week
• Meal vouchers
• Health insurance
• Accor Employee Card: Discount on hotel bookings
• 12 days per year to get involved in NGO projects
• Career development: Opportunities for internal moves and growth

RECRUITMENT PROCESS

1. Telephone interview with Talent Acquisition Team (~30 minutes)
2. First interview with Erica De Vecchi, Onboarding Team Leader Italy / CEE (~60 minutes)
3. Final interview with Eliana Gazzetta, Global Head of Onboarding (~45 minutes)

And welcome to D-EDGE! Please note we will ask for work references.