Customer Experts - Italian Speaking - Remote inGreece

Dila Recruitment; Catania; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading recruitment company is looking for a Customer Support Specialist to work remotely. The ideal candidate will be fluent in Italian and possess strong communication skills in English. Primary responsibilities include assisting customers via phone, chat, and email, while ensuring high satisfaction with a major brand. This role offers competitive salary, relocation support to Greece, and opportunities for professional growth.

Servizi

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Free online Greek language courses

Full training by certified instructors

Competenze

• Fluency in Italian is essential for customer communication.
• Very good communication skills in English are required.
• Exceptional soft skills are important for customer relationships.

Mansioni

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure timely closing.
• Maintain high customer satisfaction for a major brand.

Conoscenze

Fluency in Italian

Communication skills in English

Problem-solving skills

Tech savviness

Ability to multitask

Descrizione del lavoro

Overview

Position: Customer Support Specialist

Work model: Remote

Location: Greece

Employment type: Full-time

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they close in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Qualifications

• Fluency in Italian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas