Customer Experts - Italian Speaking - Remote in Greece

Dila Recruitment; Genova; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is seeking a Customer Support Specialist for a remote position. You will be responsible for communicating with customers through various channels, ensuring high customer satisfaction, and achieving performance targets. Candidates must be fluent in Italian and possess strong English communication skills. The role offers competitive salary and support for relocation to Greece.

Servizi

Competitive monthly salary plus 2 extra salaries per year

Health care benefits and numerous other discounts

Full training by certified instructors

Professional growth and development opportunities

Free online Greek language courses

Competenze

• Fluency in Italian is required.
• Strong communication skills in English.
• Exceptional customer support experience and problem-solving skills.

Mansioni

• Communicate with customers via phone, chat, and e-mail.
• Track and follow cases to ensure they are closed efficiently.
• Maintain high customer satisfaction representing the brand.

Conoscenze

Fluency in Italian

Very good communication skills in English

Exceptional communication and soft skills

Problem-solving skills

Computer knowledge / tech savviness

Resourcefulness and ability to multitask

Team player

Descrizione del lavoro

Position : Customer Support Specialist

Work model : Remote

Location : Greece

Employment type : Full-time

What you will do :

• Communicate with customers via phone, chat, and e-mail
• Track and follow cases to ensure they are closed efficiently and timely
• Maintain high customer satisfaction representing a major brand
• Provide and maintain strong professional relationships with all partners and show empathy at all times
• Work towards reaching targets set out by the client statement of work as well as internal targets

What you will bring :

• Fluency in Italian
• Very good communication skills in English
• Exceptional communication and soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourcefulness and ability to multitask
• Ability to thrive as a team player in a fast-paced, high-energy, change-oriented environment

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets, hotel accommodation, and house searching process at no cost to you)
• Competitive monthly salary plus 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth and development opportunities
• Participation in special events, community, and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises providing a great working environment with relaxing break areas

Key Skills :

Anti Money Laundering, Access Control, Content Development, Flex, AC Maintenance, Application Programming

Employment Type : Full Time

Experience : years

Vacancy : 1