Customer Experts for a Tech Leader - Italian - Remote in Greece

Dila Recruitment; Milano; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking a Customer Expert to support and communicate with customers remotely. The ideal candidate must be fluent in Italian and possess strong customer service skills. The role includes troubleshooting mobile devices and ensuring customer satisfaction. Relocation support to Greece is provided without any cost. Competitive salary and numerous benefits available.

Servizi

Competitive monthly salary

Healthcare benefits

Free Greek language courses

Full training by certified instructors

Competenze

• Fluency in Italian.
• Experience in customer support is an advantage.
• Familiarity with iOS or MacOS preferred.

Mansioni

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure timely closure.
• Provide troubleshooting for mobile devices.

Conoscenze

Fluency in Italian

Advanced English knowledge

Great communication skills

Strong troubleshooting skills

Descrizione del lavoro

Position : Customer Expert

Work model : Remote

Location : Greece

Employment type : Full-time

What you will do :

• Communicate with customers via phone chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring :

• Fluency in Italian
• Advanced English knowledge
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process ( -all at no cost to you-))
• Competitive monthly salary 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises providing a great working environment with relaxing break areas

Key Skills

• Anti Money Laundering
• Access Control
• Content Development
• Flex
• AC Maintenance
• Application Programming

Employment Type : Full Time

Experience : years

Vacancy : 1