Customer experience specialist Monza

JR Italy; Monza; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Customer Experience Specialist to enhance customer engagement in Monza. In this dynamic role, you will supervise retail points, assist customers with app usage, and ensure a seamless experience. The position offers a full-time fixed-term contract with opportunities for growth. Join a vibrant team where your communication skills and customer-oriented approach will make a significant impact. If you're ready to thrive in a stimulating environment and contribute to customer satisfaction, this is the perfect opportunity for you.

Servizi

Meal vouchers worth €8

Initial and ongoing training

Variable performance incentives

Competenze

• Experience in customer service or sales roles is essential.
• Strong communication and problem-solving skills are a must.

Mansioni

• Supervising retail points and explaining app services to customers.
• Assisting customers with app downloads and initial gameplay.

Conoscenze

Promoting services or products

Excellent communication skills

Interpersonal skills

Customer-oriented

Problem-solving abilities

Flexibility and availability

Knowledge of IT tools

Descrizione del lavoro

Customer Experience Specialist - Monza, Monza-Brianza

Adecco Italia, a leading international operator in the regulated gaming sector in Italy, is seeking a Customer Experience Specialist for Monza.

Responsibilities include:

1. Supervising affiliated retail points (tobacconists, bars, betting shops);
2. Explaining the app-based service to potential customers;
3. Supporting customers with downloading and registering on the app;
4. Assisting with initial gameplay to access attractive bonuses.

Requirements:

• Previous experience in promoting services or products;
• Excellent communication and interpersonal skills;
• Customer-oriented with problem-solving abilities;
• Flexibility and availability to work shifts from Monday to Saturday;
• Knowledge of IT tools, especially app usage.

We offer:

• A 6+6 month fixed-term contract with prospects for long-term employment;
• Level V of the CCNL Commerce, with 14 monthly payments;
• Full-time work (40 hours/week) on shifts from Monday to Saturday;
• Variable performance incentives;
• Meal vouchers worth €8;
• Initial and ongoing training;

Join a stimulating and dynamic work environment where you can apply your skills and grow professionally.

Work location: Within 25 km of your home.

Expected start date: 23/05/2025.

Category: Commercial/Sales

City: Monza (Monza e della Brianza)

License: B

Availability: Full Time

Applicants are invited to read the privacy policy available on the application page, respecting D.lgs. 198/2006, D.lgs 215/2003, and D.lgs 216/2003. Please also review our tips for recognizing phishing attempts on adecco.it.

Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004).