Customer Experience Specialist (French & Italian Speaker - fully remote)

Energy Vault; Milano; Remoto; EUR 25.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading company focused on reducing food waste is seeking a passionate Customer Experience Specialist in Milan. The role involves delivering exceptional support to users and partners while actively contributing to sustainability efforts. Join a vibrant team committed to making a social impact!

Servizi

Opportunity to work in a certified B Corporation

Personal and professional development

Open company culture fostering creativity

Strong team culture celebrating successes

Competenze

• Previous experience in customer service, preferably in contact or call center.
• Strong focus on KPIs and delivering great customer outcomes.
• Experience in a marketplace or food industry is a plus.

Mansioni

• Main point of contact for customers ensuring outstanding support.
• Handle priority situations and proactive store communication.
• Collaborate with other teams to enhance efficiency.

Conoscenze

Customer service

Fluency in French

Fluency in Italian

Fluency in English

Conflict resolution

Detail-oriented

Strumenti

CRM systems (Zendesk & Salesforce)

Descrizione del lavoro

At Too Good To Go, we dream of a planet with no food waste.

Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to the climate crisis.

We are on a mission to change that - are you with us?

Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 122 Million users, and more than 463 million meals saved.

We’re proud of what we’ve achieved so far, but we are just at the start of our journey.
We’re looking for an exceptional Customer Experience Specialist to join the Global Customer Experience superstar team at Too Good To Go. We are looking for someone who is passionate about helping people and who is fluent in French and Italian!

Your mission

Reporting directly to the Customer Experience Team Lead, you will be the face of Too Good To Go for our users and partners and turn them into ambassadors by providing efficient and friendly customer experience. You’ll inspire and empower them to take action against food waste and to become part of the movement.

Your role

• You will be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support by answering inquiries through email, chat and phone.
• You will answer all questions through some of our SSMM tools (such as Facebook, App Store, Play Store and Trustpilot)
• You will handle priority situations (urgent cases) as well as contact stores proactively when necessary.
• You will execute processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour.
• You’ll follow a predefined schedule that ensures consistent coverage across our support channels, with punctuality and adherence to assigned shifts being key to our team’s success.
• You will be our best ambassador by embodying the philosophy and tone of our brand.
• You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

Requirements

• You have previous experience in customer service, preferably in contact or call centre
• You are fully proficient in in French and Italian (minimum C1 level), to ensure smooth communication with customers
• You are fluent in English
• You are based in Italy, Spain or Portugal
• You’re comfortable working towards KPIs and performance targets, with a strong focus on delivering great customer outcomes
• You’re open to feedback and coaching, and see them as opportunities to learn, grow, and deliver even better experiences for our customers.
• Previous experience working with CRMS Zendesk & Salesforce will be a plus!
• You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• You like being part of a fast-pasted dynamic environment and like to engage with customers and business partners
• You are detail-oriented and stay focused even when you have to handle repetitive tasks.
• Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
• Previous experience working in a marketplace or the Food Industry will also be a plus.

Our Values:

• We win together
• We raise the bar
• We keep it simple
• We build a legacy
• We care:

What we offer:

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
• The experience of being part of an international company with 1350+ enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support!
• Strong personal as well as professional development in an intense and high-growth scale-up environment.
• An open company culture where you have the independence and room to unleash your creativity.
• A strong team culture where successes are celebrated together.

How to apply

• We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go.
• Submit your Resume and Cover letter in English.

• Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.
• The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study.

Too Good To Go is an equal opportunity employer

Job Ref - #LI-CR1