Customer experience specialist Bergamo

JR Italy; Brescia; In loco; EUR 24.000 - 36.000; Tempo pieno

Descrizione del lavoro

An established industry player is on the lookout for a Customer Experience Specialist to join their dynamic team in Bergamo. This role involves supervising points of sale, assisting customers with app registration, and ensuring they have a smooth experience while placing bets. The ideal candidate will possess excellent communication skills and a customer-oriented mindset. With a fixed-term contract offering the potential for long-term employment, this position provides a stimulating environment for professional growth. If you're ready to make a difference and thrive in a fast-paced setting, this opportunity is perfect for you.

Servizi

Variable incentive bonuses

Meal vouchers of €8

Initial and ongoing training

Competenze

• Experience in promoting services or products is essential.
• Strong communication and interpersonal skills are required.

Mansioni

• Supervise affiliated points of sale and assist customers with app usage.
• Help customers make their first bet and explain services.

Conoscenze

Promoting services or products

Communication skills

Interpersonal skills

Problem-solving abilities

Flexibility

IT tools knowledge

Descrizione del lavoro

Adecco Italia - Customer Experience Specialist Bergamo

Adecco, a leading international operator in the regulated gaming sector active in Italy, is seeking a Customer Experience Specialist for Bergamo.

Responsibilities:

1. Supervise affiliated points of sale (tobacconists, bars, betting shops);
2. Explain the services offered via the app to potential customers;
3. Assist customers with downloading and registering on the app;
4. Help customers make their first bet to access attractive bonuses.

Requirements:

• Previous experience in promoting services or products;
• Excellent communication and interpersonal skills;
• Customer-oriented with problem-solving abilities;
• Flexibility and availability to work shifts from Monday to Saturday;
• Knowledge of IT tools, particularly app usage.

Offer:

• 6+6 months fixed-term contract with potential for long-term employment;
• V level of the CCNL Commercio with 14 monthly payments;
• Full-time (40 hours/week) shifts from Monday to Saturday;
• Variable incentive bonuses;
• Meal vouchers of €8;
• Initial and ongoing training;

We offer a stimulating and dynamic work environment where you can apply your skills and grow professionally.

Work location: within 25 km of your residence.

Expected start date: 23/05/2025.