Customer Experience Executive, EMEA

JR Italy; Parma; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading global education publisher is seeking a Customer Experience Executive to enhance customer journeys in the EMEA region. The role involves providing exceptional support and training for international schools, ensuring user engagement with digital learning solutions. Ideal candidates will possess teaching experience, strong communication skills, and a passion for education.

Competenze

• Experience with the IB curriculum is highly advantageous.
• Ability to work independently and collaboratively.
• Knowledge of educational trends and best practices.

Mansioni

• Ensure customers achieve maximum value from digital learning solutions.
• Act as a trusted advisor to educators for classroom tools.
• Collaborate to drive retention and promote account growth.

Conoscenze

Customer-first mindset

Excellent communication

Attention to detail

Strong relationship-building

Formazione

Solid teaching experience in international education

Descrizione del lavoro

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Customer Experience Executive, EMEA, parma

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EU work permit required:

Yes

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Job Reference:

2691543901461807104337114

Job Views:

2

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

Are you passionate about delivering exceptional customer experiences in the education sector? A leading global education brand and publisher is looking for a proactive Customer Experience Executive to join their dynamic team supporting schools across the EMEA region. The role offers fully remote working based in-territory, and can be based in Spain, Italy, Saudi Arabia, Egypt, Jordan or Kenya.

In this pivotal role, you will be responsible for ensuring customers (international schools) achieve maximum value from the company’s digital learning / EdTech solutions. From personalised onboarding to ongoing support and curriculum-based training (including the IB), you’ll act as a trusted advisor to educators, helping them embed and engage with the classroom tools effectively. You’ll monitor usage data, identify opportunities for improvement, and collaborate with internal teams to drive retention, reduce churn, and promote account growth through contextual up- and cross-sell strategies. Your insights will help shape the wider customer journey, backed by feedback and metrics you help gather and analyse.

We’re looking for someone passionate about Education with the following skills/experience:

• Solid teaching experience, ideally in international education (particularly experience of the IB curriculum, would be highly advantageous)
• Excellent time management and attention to detail
• A customer-first mindset with the ability to work both independently and collaboratively, and an entrepreneurial spirit
• Ability to build and maintain strong customer relationships
• Excellent communication, interpersonal and presentation skills
• Knowledge of educational trends, standards and best practices

A knowledge of the current international education landscape is essential. If you're analytical, creative, and keen to have an impact on Education, and leveraging your pedagogical background to a role outside the classroom then this role offers a fantastic opportunity to contribute to a mission-driven organisation shaping the future of education.

Apply now to be part of a team that puts customers and learners at the heart of everything they do.