Customer Experience Executive, EMEA

JR Italy; Modena; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading global education brand seeks a Customer Experience Executive to enhance support for international schools across EMEA. This role requires strong educational background, communication skills, and customer relationship management to help maximize the value of digital learning solutions.

Competenze

• Solid teaching experience in international education, ideally with IB.
• Ability to build strong customer relationships.
• Excellent attention to detail and customer-first mindset.

Mansioni

• Ensure customers achieve maximum value from EdTech solutions.
• Monitor usage data and collaborate to drive retention.
• Act as a trusted advisor to educators.

Conoscenze

Time Management

Customer Relationship Management

Communication Skills

Analytical Skills

Knowledge of Educational Trends

Formazione

Teaching Experience

IB Curriculum Experience

Descrizione del lavoro

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Customer Experience Executive, EMEA, modena

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EU work permit required:

Yes

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Job Reference:

623673614525897113633710

Job Views:

1

Posted:

08.07.2025

Expiry Date:

22.08.2025

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Job Description:

Are you passionate about delivering exceptional customer experiences in the education sector? A leading global education brand and publisher is looking for a proactive Customer Experience Executive to join their dynamic team supporting schools across the EMEA region. The role offers fully remote working based in-territory, and can be based in Spain, Italy, Saudi Arabia, Egypt, Jordan or Kenya.In this pivotal role, you will be responsible for ensuring customers (international schools) achieve maximum value from the company’s digital learning / EdTech solutions. From personalised onboarding to ongoing support and curriculum-based training (including the IB), you’ll act as a trusted advisor to educators, helping them embed and engage with the classroom tools effectively. You’ll monitor usage data, identify opportunities for improvement, and collaborate with internal teams to drive retention, reduce churn, and promote account growth through contextual up- and cross-sell strategies. Your insights will help shape the wider customer journey, backed by feedback and metrics you help gather and analyse.We’re looking for someone passionate about Education with the following skills/experience:Solid teaching experience, ideally in international education (particularly experience of the IB curriculum, would be highly advantageous)Excellent time management and attention to detailA customer-first mindset with the ability to work both independently and collaboratively, and an entrepreneurial spiritAbility to build and maintain strong customer relationshipsExcellent communication, interpersonal and presentation skillsKnowledge of educational trends, standards and best practicesA knowledge of the current international education landscape is essential. If you're analytical, creative, and keen to have an impact on Education, and leveraging your pedagogical background to a role outside the classroom then this role offers a fantastic opportunity to contribute to a mission-driven organisation shaping the future of education.Apply now to be part of a team that puts customers and learners at the heart of everything they do.