Customer Experience Executive, Emea

Inspired Selection; Ferrara; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global leader in education seeks a proactive Customer Experience Executive to support schools across EMEA. This fully remote role focuses on ensuring customers gain maximum value from digital education tools, necessitating strong relationship-building and analytical skills to drive retention and account growth.

Competenze

• Experience in international education, particularly with the IB curriculum is advantageous.
• Strong ability to work independently and collaboratively.
• Analytical and creative attributes valued.

Mansioni

• Ensure maximum value for customers from digital learning solutions.
• Act as trusted advisor to educators.
• Monitor usage data and identify improvement opportunities.

Conoscenze

Solid teaching experience

Excellent time management

Customer-first mindset

Excellent communication skills

Knowledge of educational trends

Interpersonal skills

Descrizione del lavoro

Are you passionate about delivering exceptional customer experiences in the education sector? A leading global education brand and publisher is looking for a proactive Customer Experience Executive to join their dynamic team supporting schools across the EMEA region. The role offers fully remote working based in-territory, and can be based in Spain, Italy, Saudi Arabia, Egypt, Jordan or Kenya.

In this pivotal role, you will be responsible for ensuring customers (international schools) achieve maximum value from the company’s digital learning / EdTech solutions. From personalised onboarding to ongoing support and curriculum-based training (including the IB), you’ll act as a trusted advisor to educators, helping them embed and engage with the classroom tools effectively. You’ll monitor usage data, identify opportunities for improvement, and collaborate with internal teams to drive retention, reduce churn, and promote account growth through contextual up- and cross-sell strategies. Your insights will help shape the wider customer journey, backed by feedback and metrics you help gather and analyse.

We’re looking for someone passionate about Education with the following skills / experience :

• Solid teaching experience, ideally in international education (particularly experience of the IB curriculum, would be highly advantageous)
• Excellent time management and attention to detail
• A customer-first mindset with the ability to work both independently and collaboratively, and an entrepreneurial spirit
• Ability to build and maintain strong customer relationships
• Excellent communication, interpersonal and presentation skills
• Knowledge of educational trends, standards and best practices

A knowledge of the current international education landscape is essential. If you're analytical, creative, and keen to have an impact on Education, and leveraging your pedagogical background to a role outside the classroom then this role offers a fantastic opportunity to contribute to a mission-driven organisation shaping the future of education.

Apply now to be part of a team that puts customers and learners at the heart of everything they do.