Customer Experience Executive, EMEA

Inspired Selection; Bergamo; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading global education brand is seeking a Customer Experience Executive in Bergamo, Italy. You will provide exceptional support to international schools, ensuring they benefit fully from digital learning solutions. This remote position values experience in education, particularly with the IB curriculum, and requires strong interpersonal skills to foster customer success. Join a mission-driven team focused on shaping the future of education.

Competenze

• Experience in international education, preferably with the IB curriculum.
• Strong analytical and creative skills.
• Ability to work independently and collaboratively.

Mansioni

• Ensure customers achieve maximum value from digital learning solutions.
• Act as a trusted advisor for educators and monitor usage data.
• Collaborate to drive retention and promote account growth.

Conoscenze

Attention to detail

Customer-first mindset

Relationship building

Excellent communication

Knowledge of educational trends

Formazione

Solid teaching experience

Descrizione del lavoro

Are you passionate about delivering exceptional customer experiences in the education sector? A leading global education brand and publisher is looking for a proactive Customer Experience Executive to join their dynamic team supporting schools across the EMEA region. The role offers fully remote working based in-territory, and can be based in Spain, Italy, Saudi Arabia, Egypt, Jordan or Kenya.

In this pivotal role, you will be responsible for ensuring customers (international schools) achieve maximum value from the company’s digital learning / EdTech solutions. From personalised onboarding to ongoing support and curriculum-based training (including the IB), you’ll act as a trusted advisor to educators, helping them embed and engage with the classroom tools effectively. You’ll monitor usage data, identify opportunities for improvement, and collaborate with internal teams to drive retention, reduce churn, and promote account growth through contextual up- and cross-sell strategies. Your insights will help shape the wider customer journey, backed by feedback and metrics you help gather and analyse.

We’re looking for someone passionate about Education with the following skills / experience :

Solid teaching experience, ideally in international education (particularly experience of the IB curriculum, would be highly advantageous)

Excellent time management and attention to detail

A customer-first mindset with the ability to work both independently and collaboratively, and an entrepreneurial spirit

Ability to build and maintain strong customer relationships

Excellent communication, interpersonal and presentation skills

Knowledge of educational trends, standards and best practices

A knowledge of the current international education landscape is essential. If you're analytical, creative, and keen to have an impact on Education, and leveraging your pedagogical background to a role outside the classroom then this role offers a fantastic opportunity to contribute to a mission-driven organisation shaping the future of education.

Apply now to be part of a team that puts customers and learners at the heart of everything they do.

Customer Experience • Bergamo, Lombardia, Italia