Customer Experience Executive, EMEA

JR Italy; Ascoli Piceno; Remoto; EUR 35.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global education brand is seeking a Customer Experience Executive to enhance customer satisfaction in the EMEA region. This role involves supporting international schools by providing expert guidance on digital learning solutions, ensuring user engagement, and leveraging teaching experience to impact the education landscape positively.

Competenze

• Teaching experience in international education is essential.
• Familiarity with educational best practices and standards is necessary.
• Strong analytical and creative skills to impact education positively.

Mansioni

• Ensure international schools maximize value from digital learning solutions.
• Act as a trusted advisor for educators, providing onboarding and support.
• Gather and analyze feedback to improve the customer journey.

Conoscenze

Excellent communication

Time management

Customer-first mindset

Build customer relationships

Knowledge of educational trends

Formazione

Solid teaching experience

Experience with IB curriculum

Descrizione del lavoro

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Customer Experience Executive, EMEA, Ascoli Piceno

Client:

Inspired Selection

Location:

Ascoli Piceno, Italy (or remote in Spain, Italy, Saudi Arabia, Egypt, Jordan, or Kenya)

Job Category:

Other

EU work permit required: Yes

Job Reference:

2691543901461807104337161

Job Views:

2

Posted:

28.06.2025

Expiry Date:

12.08.2025

Job Description:

Are you passionate about delivering exceptional customer experiences in the education sector? A leading global education brand and publisher is looking for a proactive Customer Experience Executive to join their dynamic team supporting schools across the EMEA region. The role offers fully remote working based in-territory, and can be based in Spain, Italy, Saudi Arabia, Egypt, Jordan or Kenya.

In this pivotal role, you will be responsible for ensuring customers (international schools) achieve maximum value from the company’s digital learning / EdTech solutions. From personalised onboarding to ongoing support and curriculum-based training (including the IB), you’ll act as a trusted advisor to educators, helping them embed and engage with the classroom tools effectively. You’ll monitor usage data, identify opportunities for improvement, and collaborate with internal teams to drive retention, reduce churn, and promote account growth through contextual up- and cross-sell strategies. Your insights will help shape the wider customer journey, backed by feedback and metrics you help gather and analyse.

We’re looking for someone passionate about Education with the following skills/experience:

• Solid teaching experience, ideally in international education (particularly experience of the IB curriculum, would be highly advantageous)
• Excellent time management and attention to detail
• A customer-first mindset with the ability to work both independently and collaboratively, and an entrepreneurial spirit
• Ability to build and maintain strong customer relationships
• Excellent communication, interpersonal and presentation skills
• Knowledge of educational trends, standards and best practices

A knowledge of the current international education landscape is essential. If you're analytical, creative, and keen to have an impact on Education, and leveraging your pedagogical background to a role outside the classroom then this role offers a fantastic opportunity to contribute to a mission-driven organisation shaping the future of education.

Apply now to be part of a team that puts customers and learners at the heart of everything they do.