Customer Experience Coordinator

Suitsupply; Milano; In loco; EUR 23.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training program

Clothing allowance

Employee discount

Travel opportunities

Descrizione del lavoro

Suitsupply in Milano is seeking a Customer Experience Coordinator (In-store) to help set the tone and deliver a Radically Personal customer journey. You will act as the store's lead ambassador and reference point for clients, ensuring an efficient, high-service experience that supports sales and upholds our brand image.

You will collaborate with the management team to map clienteling, maintain professional interactions, and provide exemplary service across shifts, including evenings, weekends

Competenze

• Experience in sales, hospitality and/or service environments.
• Exceptional customer service and clienteling abilities.
• Strong verbal and written communication skills.

Mansioni

• Exceed client expectations at every visit with a hospitality-driven approach.
• Maintain professional appearance and service standards for all interactions.
• Map clienteling activities for each guest to enhance loyalty.
• Foster a positive store atmosphere and support efficient operations.

Conoscenze

Sales experience

Hospitality skills

Customer service

Communication skills

Descrizione del lavoro

As a Customer Experience Coordinator (In-store), you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience

  Who you are:

  • Previous experience in sales, hospitality, and/or service
  • Exceptional customer service/clienteling skills and excited to build relationships
  • Professional verbal and written communication skills
  • Flexible work schedule, including evenings, weekends, and holidays

  What you will get:

  • Competitive salary between €2,100-€2,700 per month for a full-time contract
  • A top-of-the-line training program, unique to the industry
  • A clothing allowance for each new season and a generous employee discount
  • Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad