Customer Experience Champion

beBeeCareer; Milano; Ibrido; EUR 24.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading company blending tradition and innovation is searching for a passionate Customer Care Specialist in Milan. Join a dynamic team where you will enhance customer experience across various channels, optimize operations, and be part of a workplace that values flexibility and creativity. Enjoy significant discounts and benefits while helping to spread the joy of Italian chocolate and gelato worldwide.

Servizi

Hybrid work options

30% discount in-store

40% off e-commerce platform

Special gifts with chocolate

Restaurant tickets

Competenze

• Fluent in English and French.
• Strong international mindset.
• Excellent written and verbal communication skills.

Mansioni

• Support daily post-sales operations across B2C eCommerce, retail, and wholesale.
• Maintain constant communication with clients to enhance customer experience.
• Assist in the development and optimization of AI integrations in customer care.

Conoscenze

Communication

Problem Solving

Proactive Attitude

Formazione

Degree in Business, Economics, Marketing, Communication, or Languages

Strumenti

Microsoft Dynamics

Descrizione del lavoro

We are a global leader in chocolate and gelato, blending tradition with craftsmanship and well-being. Our 145-year history has led to over 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the Mediterranean diet. We focus on enhancing life quality, social connections, and environmental respect through our products.

Our Mission :

We are seeking a passionate and driven Customer Care Specialist to join our Operations Team at our headquarters based in Milan.

Your Responsibilities :

• Support daily post-sales operations across our B2C eCommerce, retail, and wholesale channels.
• Maintain constant communication with clients to ensure an outstanding customer experience.
• Handle customer requests and issues across all EMEA online sales channels, delivering quick and effective solutions.
• Ensure all communications reflect our tone of voice, identifying and understanding different customer profiles.
• Support the day-to-day management and continuous improvement of our CRM ticketing system (Microsoft Dynamics).
• Assist in the development and ongoing optimization of AI integrations within the customer care workflow.

The Ideal Candidate :

You have a degree in Business, Economics, Marketing, Communication, Languages, or a related field. You are fluent in English and French, with a strong international mindset. You possess excellent written and verbal communication skills, and you are solution-driven with a proactive attitude and ability to prioritize tasks under pressure.

What We Offer :

We offer flexibility and balance, with hybrid work options. You will be part of a passionate, creative team where innovation thrives. Enjoy a 30% discount in-store and 40% off our e-commerce platform, plus special gifts packed with our finest chocolate and benefits like tickets restaurant.

Join us and help bring the Italian way of life and delicious flavours to every corner of the world.