Customer Expansion Team Leader

Miodottore; Roma; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A prominent healthcare technology company in Rome is seeking a Sales Upsell Leader to drive their customer expansion strategy. The role involves leading a team of specialists, developing upsell strategies, and enhancing customer relationships through analytical insights. Ideal candidates will possess 3–5 years of sales experience, particularly within SaaS or tech sectors, and have strong leadership abilities. The company offers competitive compensation, an uncapped commission plan, and a flexible smartworking policy.

Servizi

Total compensation aligned with experience

Uncapped commission plan

Welfare for you and your family

Ticket restaurants

Smartworking policy 50%

Key role in a fast-growing company

Competenze

• 3–5 years of experience in sales or customer expansion roles.
• Ability to lead teams and improve performance through coaching.
• Experience in SaaS, digital, or tech environments.

Mansioni

• Lead and motivate a team of Customer Expansion Specialists.
• Define the Upsell strategy across various client segments.
• Promote a consultative sales model to help doctors.
• Analyze portfolio data to identify growth opportunities.
• Collaborate with marketing and product teams.

Conoscenze

Leadership

Sales experience

Analytical skills

English proficiency

Strumenti

CRM (Hubspot / Salesforce)

Descrizione del lavoro

Job Description

Reporting directly to our COO, you will be the core of our expansion strategy. You won't just be a manager, but a strategic coach tasked with maximizing the customer lifecycle and value.

Key Responsibilities

As the Sales Upsell Leader, you will be primarily responsible for :

• Leading and motivating a team of Customer Expansion Specialists, ensuring high performance and a quality commercial approach
• Defining the Upsell strategy across various client segments, optimizing processes and minimizing the churn rate.
• Promoting a consultative sales model, helping doctors understand the value of the proposed solutions and how they can impact their business.
• Analyzing portfolio data, identifying growth opportunities and areas for improvement.
• Working closely with Marketing, Customer Success, and Product to create effective campaigns, initiatives, and materials.
• Monitoring weekly and monthly KPIs, ensuring accurate forecasting.

Qualifications

We are looking for

• 3–5 years of experience in sales / customer expansion roles (upselling, inside sales, account management).
• Ability to lead teams and improve performance through coaching, processes, and analysis.
• Experience in SaaS, digital, or tech environments.
• Analytical skills and familiarity with KPIs, metrics, and CRM (Hubspot / Salesforce).
• Professional knowledge of English language.

Nice to Have

• 1–2 years of experience managing goal-oriented teams focused on business objectives.
• Experience selling marketing products (e.g., Google Ads).
• Interest in the healthcare sector.

Additional Information

What we offer :

• Total compensation aligned with your experience.
• Uncapped commission plan.
• Welfare for you and your family.
• Ticket restaurants.
• Smartworking policy 50%, based in Rome.
• Key role in a fast-growing, high-impact company.

Selection process :

• Phone / video screening with HR.
• Interview with Customer Expansion Team Leader.
• Interview with COO.
• Interview with CEO.