Customer Engineer - UPS / Gruppi Di Continuita

Vertiv; Giugliano in Campania; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Vertiv is seeking a Customer Engineer - AC Power in Naples, Italy. The role involves performing startups, maintenance, and emergency repairs on UPS and power distribution equipment while ensuring excellent customer rapport. Applicants should have a background in Electrical/Electronics Engineering and field service experience.

Competenze

• Experience working in a technical service or test environment of AC Power equipment.
• Previous field service experience.
• Valid driving license.

Mansioni

• Respond professionally to all assigned service calls while on duty.
• Perform work according to good practices and legislation.
• Ensure spare parts are properly accounted for.

Conoscenze

Customer service

Communication skills

Time management

Formazione

HNC / HND in Electrical / Electronics Engineering or equivalent

Descrizione del lavoro

At Vertiv, we build products that keep critical technologies running 24/7. We are proud to have been the first to protect mainframes with precision cooling systems and to introduce integrated enclosure systems for distributed networks. Our solutions help leading industry names bring new capacity online faster and at a lower cost, especially as demand for storage and computing increases. Our portfolio includes power, thermal, infrastructure management products, software, and solutions, supported by nearly 250 service centers worldwide.

We are currently seeking a Customer Engineer - AC Power to join our dynamic team in Naples, Italy!

What will be your role in your team?

As a Customer Engineer, you will play a pivotal role in startups, maintenance, and emergency repairs for Vertiv UPS, batteries, power distribution, and site monitoring equipment. You will be responsible for establishing, promoting, and maintaining excellent rapport with customers, salespeople, distributors, and others within the area. You will also maintain continuous communication with Call Control and the department Manager/Supervisor.

What specific responsibilities will you have within your team?

1. Respond professionally to all assigned service calls while on duty.
2. Perform all work according to good practices and current codes of practice/legislation relevant to the task.
3. Ensure spare parts are properly accounted for using established procedures.
4. Assist in maintaining a planned maintenance completion rate of at least 90%.
5. Assist call control in scheduling, planning, and completing work using established workflows.
6. Keep call control informed of your schedule and the status of all open jobs.
7. Maintain the accuracy of the customer listing by reporting errors with site change forms.
8. Work collaboratively within the service team.
9. Follow up and follow through on all assigned tasks.
10. Submit daily paperwork accurately and promptly, with thorough debriefing in Wireless Field Service.
11. Be available to work during weekends and nights.

What are the keys to your success?

• HNC / HND in Electrical / Electronics Engineering or equivalent.
• Experience working in a technical service or test environment of AC Power equipment - essential.
• Previous field service experience - essential.
• Excellent customer service and communication skills.
• Ability to plan, organize, and manage time effectively under pressure.
• Valid driving license.

If you embody these qualities and believe you are the ideal candidate, we invite you to apply and build your future career in a thriving and supportive environment!

Position Details

• Customer Engineer
• Naples, Campania, Italy